Infrastructure Systems Administrator
DPR Construction
AzureITSMSQL
Application Support Analyst
Computershare UK
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AzureSQL
About the role
- Support and maintenance of a broad suite of applications and automated processes within Global CCS; Triage & resolution of software support and data processing issues; Coordinate involvement of multiple technology teams including infrastructure and development services; Work closely with CTS and CCS development team using ITIL principles in Change, Release, Incident and Problem management; Support delivery of new services/applications into production; Ensure systems maintained within agreed service levels and company standards; Active role in Incident, Problem and Change Management processes; Undertake reviews to identify defects and ambiguities in requirements, designs, specifications & test cases; Drive process improvement, consistency, and global alignment; Use automation, capacity and configuration management, monitoring solutions; Build professional relationships with other technical teams and stakeholders; Act as a business partner to support business objectives; Support IT assurance and compliance processes while managing risk within Application Support Group
Requirements
- 2+ years' experience of working within an Application Support role or similar aligned to ITIL; Understanding of MS Windows, MS Server, Azure, Active Directory, SQL or equivalent; In-depth knowledge of Application Support techniques and best practices; Understanding of industry direction and best practices; Passionate about good customer outcomes and service excellence; Knowledge of service governance processes and ability to understand risk to services; Good understanding of IT compliance, Information security and audit; Experience developing and maintaining business relationships aligned to operating agreements and KPIs
