Computacenter

Technical Analyst

Computacenter

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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About the role

  • Execute the agreed change tasks associated with Change management process per the agreed Computacenter / Customer process.
  • Creates / reviews and assesses Requests for Change (RFC) / changes for quality and completeness.
  • Shall engage with change requestors to support them through the change approval process.
  • Conducts the Technical advisory board (TAB) meeting with the implementers / requesters for high risk and complex changes.
  • Participates in the customer CAB meeting to represent the changes scheduled and ensure that the changes are approved on time.
  • Shall provide meaningful analysis of changes implemented to the project stakeholders.
  • Provide recommendations on alignment and modifications based on ITIL best practices.
  • Shall identify and drive any opportunities for improvement to continually optimize the change management process for the program.
  • Shall dual key/rekey the changes from customer ticketing tool to Computacenter ticketing tool and vice versa (if applicable).
  • Engage in customer transitions during a new / managed service (as appropriately) to define or modify the change management process.
  • Conduct regular refresher trainings for the technical teams on change management process and best practices.
  • Periodically conduct change audit compliance to improve the overall effectives of the change process.

Requirements

  • Good understanding of ITIL and service management principals.
  • Excellent team worker, able to work in virtual global teams in a matrix organization.
  • ITIL v3/v4 foundation certified (mandatory).
  • Shall possess excellent soft skills as this is a direct client facing role.
  • Willing to work on Saturday (Occasional).
  • Open to learning ITIL Processes within DC.
  • Willing to work on multiple accounts.
Benefits
  • Leadership training
  • Coaching
  • Mentoring
  • Professional development
  • International opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementRequests for Change (RFC)change approval processTechnical advisory board (TAB)customer CAB meetingchange audit complianceITIL best practiceschange management process optimizationcustomer ticketing toolComputacenter ticketing tool
Soft Skills
teamworkcommunicationclient-facing skillsinterpersonal skillsorganizational skillsadaptabilitycollaborationproblem-solvingtraininganalysis
Certifications
ITIL v3 foundationITIL v4 foundation