Computacenter

Delivery Director

Computacenter

full-time

Posted on:

Location Type: Office

Location: United Kingdom

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Job Level

Lead

Tech Stack

ITSM

About the role

  • Lead and drive the performance of internal and third-party delivery teams against agreed standards, service levels and polices in support of the above and to ensure optimised customer satisfaction
  • Lead and drive the continual improvement of both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle
  • Implement governance according to the policies and operating models defined by Computacenter.
  • Employ and develop processes within delivery leadership to identify and manage risks in service delivery, assess commercial implications and take measures to eliminate and or avoid risks.
  • Support the delivery of change services (projects, programs, and professional services engagements)
  • Work alongside and support the sales and services colleagues in a matrix leadership role to support the achievement of contracted outcomes for the customer and Computacenter
  • Work with the key stakeholders to support, socialize and lead an account strategy and execution plan.
  • Develop and implement a communications plan, covering your Group delivery location & the extended delivery leadership teams.
  • Be accountable for capacity planning including all Computacenter ISPs and cross vendor focusing on optimization
  • Lead the management of all agreed contracts in relation to delivery in your location and ensure compliance to contractual requirements, associated policies, internal and external.
  • Lead and manage the delivery of contracted Run Services in your region to ensure accurate forecasting and cost management to achieve or exceed the agreed baseline cost targets
  • Perform all line management responsibilities for all direct reports.

Requirements

  • Experienced in the management of customers and operations in a multi-client MSP environment
  • Experienced in IT Service Management
  • Expert in ITIL.
  • Good knowledge and experience of SAP, MS Office and MS Teams
  • Excellent attention to detail
  • Strategic thinking and tactical execution skills
  • Good knowledge of the IT industry and an understanding of IT technologies and products
  • Excellent written and verbal communication skills
  • Comfortable communicating with colleagues in different countries where English is not the first spoken language
  • Good self-organization and time management skills
  • Ability to prioritize and handle multiple requests simultaneously
  • Can build trust, be assertive when required and shows initiative and enthusiasm
  • Resilience, and able to deal with stressful situations
  • Business and financial acumen with strong analytical skills
  • Demonstrate an understanding of product supply chains
  • Commercially astute
  • Team-oriented working and thinking
Benefits
  • Competitive compensation plans
  • Attractive mix of benefit plans
  • Health and wellness programs
  • Long-term career opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementITILSAPMS OfficeMS Teamscapacity planningrisk managementcost managementcontract managementproject management
Soft Skills
attention to detailstrategic thinkingtactical executionwritten communicationverbal communicationself-organizationtime managementprioritizationtrust buildingresilience