IT Team Manager – Second Shift
Computacenter
full-time
Posted on:
Location Type: Office
Location: New York City • New York • United States
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Salary
💰 $70,000 - $100,000 per year
About the role
- Ensure team meets SLA performance targets and drives glide paths towards KPIs
- Monitor overall performance of services and follow up on service delivery
- Hire, train, develop and manage performance of direct reports
Requirements
- Knowledge management and reporting experience
- Experience managing SLAs, KPIs, and performance metrics
- Must be authorized to work in the United States
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans to contribute to good health
- Future financial security
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge managementreportingSLA managementKPI managementperformance metrics
Soft Skills
team managementtrainingdevelopmentperformance management