Customer Success Manager – Managed Services
Computacenter
full-time
Posted on:
Location Type: Office
Location: California • New York • United States
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Salary
💰 $130,000 - $165,000 per year
Tech Stack
About the role
- Provide high-level consultancy role within the specialist area to peer group and customers
- Manage and implement projects relevant to the specialist area
- Coach a team of staff and implement performance management solutions where required
- Assess situations and escalate when appropriate
- Act as a point of escalation on complex issues
Requirements
- Experience managing a P&L
- Experience managing SLAs, KPIs, and performance metrics
- Proven track record of work experience in a challenging commercial environment
- ServiceNow experience
- Must be authorized to work in the United States
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans to contribute to good health
- Future financial security
- Peace of mind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementSLA managementKPI managementperformance metrics
Soft Skills
consultancycoachingperformance managementescalation managementproblem-solving