Customer Experience Director – Divisional Head
Computacenter
contract
Posted on:
Location Type: Office
Location: Bangalore • India
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Job Level
Tech Stack
About the role
- Manage the Service Desk function within a multinational IT managed service company
- Oversee the day-to-day operations of the Service Desk team
- Drive operational excellence and optimize service delivery processes
- Build and maintain strong relationships with stakeholders
- Collaborate across internal teams and provide insights to senior management
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field
- Proven 20+ years of experience in a leadership role within an IT managed service company and Service Desk operations
- Strong knowledge of IT service management frameworks, such as ITIL
- Experience managing a geographically dispersed and diverse team
- Strong analytical and problem-solving abilities
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
- Understanding of IT service management tools and technologies.
Benefits
- Customer-centric culture
- Professional growth and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementITILService Desk operationsanalytical skillsproblem-solving skills
Soft Skills
leadershiprelationship buildingcollaborationinsight generationability to manage multiple priorities