Senior Functional Consultant, ServiceNow
Computacenter
contract
Posted on:
Location Type: Office
Location: Hatfield • United Kingdom
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Job Level
Tech Stack
About the role
- Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests
- Define the requirements, processes, procedures and reporting for new modules, components, and applications
- Lead workshops to ensure full alignment of requirements and solution across technical and business teams
- Own the delivery of both enhancements and new components and systems
- Work in geographically spread Agile teams writing user stories and performing functional testing
- Produce project plans, highlight reports, exceptions reports and risk & issue logs
Requirements
- 7 years + working in similar Business Analyst / Project management role
- At least last 3 years within IT Service Management
- Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM
- Experience with integration capability within ServiceNow
- Administration experience of a ServiceNow instance
- Understanding of Incident, problem, change, release, and configuration management as it relates to ITIL
- Experience working within a hybrid Agile/Scrum / Waterfall framework
- Experience in the Systems Development Life Cycle processing
- High quality requirements documents, test plans, user guides, highlight reports and release notes
Benefits
- Equal opportunities employer
- Commitment to ensuring fair and equal access
- Disability confident employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business AnalysisProject ManagementRequirements DefinitionFunctional TestingUser Story WritingServiceNowITILSystems Development Life CycleAgileScrum
Soft Skills
CommunicationLeadershipCollaborationAnalytical ThinkingProblem Solving