Computacenter

Customer Delivery Manager

Computacenter

full-time

Posted on:

Location Type: Hybrid

Location: Bradford • United Kingdom

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Job Level

Junior

Tech Stack

ITSM

About the role

  • Drive the delivery of high-quality services and customer satisfaction
  • Manage services for a large public sector customer
  • Contribute to governance model for service delivery
  • Engage with stakeholders to understand needs
  • Lead a matrix delivery organization
  • Measure performance through clear targets

Requirements

  • Proven practitioner in IT Service Management
  • ITIL Foundation status
  • Understanding of how IT services fit in a customer's business
  • Ability to collaboratively remove organizational boundaries
  • Awareness of unconscious bias and cultural differences
  • Ability to lead and support the growth of others
  • Strong problem-solving skills using data-driven approaches
  • Ability to present service performance and improvement ideas effectively
  • Advocacy for customer value framework usage
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service Managementdata-driven problem-solvingservice performance measurement
Soft Skills
customer satisfactionstakeholder engagementleadershipcollaborationorganizational boundary removalcultural awarenesssupporting growth of otherseffective presentation
Certifications
ITIL Foundation