ServiceNow CoE Team Leader
Computacenter
full-time
Posted on:
Location Type: Office
Location: England • United Kingdom
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Job Level
Tech Stack
About the role
- Organise and conduct regular team meetings, including one-on-one sessions and performance reviews with team members.
- Monitor and plan resources to ensure adequate support coverage.
- Hold line management responsibility for a team of ~20 members.
- Understand and support the strengths and aspirations of team members.
- Serve as an advisor and mentor, guiding team members in their day-to-day roles and responsibilities.
- Take responsibility for optimising team utilisation through the professional development of team members.
- Maintain regular, at least weekly, check-ins with team members to stay informed about their challenges, needs, and aspirations.
- Conduct and document Future Focus development meetings for all team members.
- Support company strategy, implementation-specific strategies, and initiatives aimed at driving improvements, collaboration, and knowledge sharing.
- Uphold and support HR initiatives and policies.
- Cultivate a positive team environment and enhance mentoring, with assistance from Senior Technical Consultants acting as buddies/mentors.
Requirements
- Minimum of 3 years in a commercial IT services environment, preferably within an ITIL framework.
- At least 3 years of experience in leading and managing teams.
- Demonstrated ability to earn respect from colleagues by balancing leadership responsibilities with empathy and understanding.
- Proven experience in a user/customer-facing environment, with excellent communication skills and the ability to manage user expectations effectively.
- Understanding or awareness of the ServiceNow platform.
- Ability to communicate effectively at all organisational levels, both internally and externally, with strong skills in managing expectations.
- Highly organised and structured, capable of managing workloads during busy periods.
- A proactive approach to taking ownership of issues and seeing them through to resolution.
- A commitment to continually reviewing processes, identifying root causes, and finding opportunities for improvement.
Benefits
- Employee wellbeing programs
- Professional development opportunities
- Inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITILServiceNow
Soft Skills
leadershipempathycommunicationorganisationproactive problem-solvingmentoringcollaborationperformance managementteam developmentuser expectation management