Computacenter

Problem Manager

Computacenter

full-time

Posted on:

Location Type: Office

Location: Nottingham • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Single point of contact for one or more problems
  • Responsible for Ownership and Coordination of actions of those problems
  • To analyse root cause, identify Known Error and coordinating actions to fix the error
  • To review the Problem Trends and Planning and Driving Improvement Plan
  • To be proactive in identifying problems, analyse and recommend Service Improvement plans
  • Produces Problem Management reports and management information
  • Coordinates meetings to resolve problems
  • Prevents recurrence of issues by identifying root cause and implementing fix
  • Drive all problems towards root cause identification and permanent fix

Requirements

  • Previous experience in a Problem Management role
  • Ability to use standard MS Office applications, particularly Excel to an intermediate user level
  • Experience of using an incident management system
  • Experience in Operational Support environment
  • Excellent report writing skills (English)
  • Excellent communication skills (English)
  • Good team working skills
  • Ability to operate in an individual capacity
  • Excellent organisational skills, able to take a methodical approach
  • ITIL Foundation V4 qualification
  • Advanced Microsoft Excel experience, specifically data interpretation (desirable)
  • Good basic understanding of IT terminology and infrastructure (desirable)
  • MUST - SC Clearance or the ability to be SC Cleared
Benefits
  • Career development opportunities
  • Inclusive culture
  • Equal opportunities employer
  • Disability Confident Employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Problem ManagementRoot Cause AnalysisService Improvement PlanningReport WritingData InterpretationIncident Management SystemsOperational Support
Soft skills
CommunicationTeamworkOrganizationalMethodical ApproachProactive Problem Identification
Certifications
ITIL Foundation V4SC Clearance