Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot).
Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing.
Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models.
Lead initiatives from early concept and business case through implementation, adoption, and value realization.
Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact.
Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort.
Execute the Right Work | Right Role | Right Time workforce model by:
Defining clear role segmentation
Ensuring seamless OMNI handoffs when digital resolution is not possible
Partner with Operations, HR, and Finance to align workforce design, training, and capacity planning to the future-state model.
Support reinvestment of automation savings into higher-value specialist roles and experience improvements.
Establish and operate strong program governance, escalation paths, and executive reporting mechanisms.
Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence.
Track and report benefits realization, ensuring value is sustained post-implementation.

Requirements

Bachelor’s degree required, preferably in Business, Operations, or a related field; MBA or advanced degree preferred
Professional certifications such as PMP, Lean Six Sigma, Agile, or similar delivery credentials preferred
7+ years of experience leading enterprise transformation, strategic initiatives, program delivery, or operational modernization
Demonstrated success executing complex, cross-functional initiatives in regulated, highly complex, and fast-paced environments
Strong experience with digital transformation, automation, and operating-model redesign
Proven ability to lead through ambiguity, manage escalations, and deliver results under pressure
Exceptional executive communication, governance, and stakeholder-management skills
Hands-on experience with AI, OCR, workflow orchestration, or intelligent automation platforms preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital transformationautomationoperating-model redesignintelligent automationAIOCRRPAworkflow orchestrationprogram deliveryenterprise transformation

Soft Skills

executive communicationgovernancestakeholder managementleadershipproblem-solvingadaptabilitystrategic thinkingdecision supportresults-orientedcollaboration

Certifications

PMPLean Six SigmaAgile