Clinical Manager, Behavioral Health
ComPsych
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Oversees a unit of master’s level clinicians and provides direction and coaching, when needed
- Manage the operations of the office, including maintaining effective and efficient operations systems and services
- Manage complicated inquiries, educate providers/clients and reconcile inconsistencies and procedural difficulties
- Oversee key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation
- Monitor daily activities within the department, including but not limited to provider requests, service requests, staff scheduling
- Partner with the leadership team to appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Represent Operations in Partnership meetings, as needed
- Deliver continuous training for staff regarding implementation of new services, programs and accounts
- Travel is necessary to meet new and existing customers (approximate travel required is 10%)
- Perform other duties as assigned
Requirements
- Communicates Effectively
- Drives Engagement
- Builds Effective Teams
- Resourcefulness
- Ensures Accountability
- Interpersonal Savvy
- Develops Talents
- Directs Work
- Action Oriented
- Decision Quality
- MA, MSW or RN in Counseling, Social Work, or Nursing required
- Current licensure required
- 5+ years of supervisory experience including goal setting, training, performance evaluations and recruiting, preferred
- Superior critical thinking skills in order to resolve client/employee issues effectively
- Strong verbal and written communication skills
- Excellent customer service orientation
- Previous call center experience a plus
- Self-starter with ability to multi-task and work autonomously
- Excellent organizational and project management skills
Benefits
- Mental health & well-being programs
- Work-life-services
- Organizational resiliency
- Health navigation and advocacy
- Global support & response
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supervisory experiencegoal settingtrainingperformance evaluationsrecruitingcall monitoringqueue managementquality of deliverydocumentationproject management
Soft skills
communicates effectivelydrives engagementbuilds effective teamsresourcefulnessensures accountabilityinterpersonal savvydevelops talentsdirects workaction orienteddecision quality
Certifications
MAMSWRNcurrent licensure