Support Analyst
Comply365
full-time
Posted on:
Location Type: Hybrid
Location: Beloit • Wisconsin • United States
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About the role
- Carry out 1st and 2nd line tasks
- Assist end users, resolving issues, setting up computers, purchasing equipment and installing software
- Complete scheduled maintenance tasks
- Keeping systems documentation and procedures updated
- Assist on some server and application hosting projects
Requirements
- 1-2 years’ of 1st/2nd line experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software.
- Supporting end user devices: Computers running Microsoft Windows 10/11, Apple MacOS Tablets and Phones running Android and iOS
- Working knowledge of the Microsoft Office and related software, and experience supporting similar environments.
- A “well rounded” knowledge of core IT fundamentals and the ability to diagnose end users’ issues quickly and come up with creative solutions to problems.
Benefits
- Flexible work environment
- Unlimited PTO
- Paid Holidays
- Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
- Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)
- 401(k) plan with company match
- Ample learning and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
1st line support2nd line supporttroubleshootingcomputer setupsoftware installationscheduled maintenanceserver hostingapplication hostingIT fundamentalsdiagnostic skills
Soft Skills
problem-solvingcreativitycommunicationcustomer serviceteam collaborationadaptabilityattention to detailtime managementinterpersonal skillsorganizational skills