Program Coordinator – Student Aid Operations
WVU Online
Senior Operations and Launch Manager
COMPLY
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Lead the planning and execution of 5-10 product launches a year – managing launch tier requirements, objectives, milestones, and deliverables across multiple functions
- Track all moving parts tied to launches — from technical dependencies to operational handoffs — ensuring nothing is missed
- Establish and manage launch governance and standard operating processes, including full tiered launch requirement checklists, readiness reviews, and go/no-go checkpoints
- Serve as the command center for launch status, providing clear visibility to senior and executive leadership
- Drive alignment across Marketing, Product, Engineering, Client Experience, Finance, Revenue Operations, Legal and Partnerships
- Disseminate go-to-market strategy and messaging across all client- and prospect-facing functions
- Identify and escalate product issues that could impact launch timelines, customer experience, or market perception, ensuring rapid resolution through appropriate channels
- Establish frameworks to measure launch performance, adoption, and business impact
- Lead post-launch reviews, capturing lessons learned and embedding best practices into future processes
Requirements
- 7+ years of project or program management experience, with significant exposure to product launches or go-to-market execution in SaaS, fintech, or other complex industries
- PMP, PgMP, or similar project/program management certification
- Proven track record managing cross-functional initiatives with executive visibility and measurable outcomes
- Ability to understand how multiple parts of the business interconnect and influence successful launches
- Strong organizational skills, with the ability to manage complexity and bring clarity to competing priorities
- Excellent communication skills, capable of influencing stakeholders and coordinating sensitive client communications
- Proficiency in project management methodologies and tools (e.g., Asana, Jira, Monday.com)
Benefits
- To learn more about our values, mission and the wide-range of perks offered to employees at COMPLY, visit https://www.comply.com/careers/.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementproduct launchesgo-to-market strategylaunch performance measurementcross-functional initiativescomplexity management
Soft skills
organizational skillscommunication skillsstakeholder influenceclarity in competing priorities
Certifications
PMPPgMP
