Customer Support Representative
Companyon Ventures
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$45,000 - CA$55,000 per year
About the role
- Contribute to diverse tasks, projects, and initiatives that support departmental and company-wide growth.
- Triage and respond to incoming customer inquiries through email and our ticketing system with clarity, empathy, and efficiency.
- Become an expert in the ENDVR platform, supporting and training new and existing customers on best practices to increase adoption and success.
- Work with customers to identify, reproduce, and resolve issues — focusing not just on what they’re asking for, but why they’re asking.
- Share recurring issues, insights, and customer feedback with the Product and Development teams to help continuously improve the platform.
- Identify repeat support questions and help create user guides, manuals, and knowledge-base articles to reduce future inquiries.
- Maintain high customer satisfaction and contribute to a positive, supportive customer experience.
Requirements
- Experience working in retail, especially in environments where customer experience, product knowledge, and communication matter.
- Experience using the ENDVR platform (as a retail associate, manager or brand rep) — this is a strong advantage.
- A genuine belief in the importance of world-class customer service and a desire to help people succeed, not just complete tasks.
- A passion for the outdoor, action sport, optical, or lifestyle industry, through personal participation, professional experience, or both.
- A growth mindset — you’re motivated to learn, improve, and excel in your role every day.
- A strong work ethic and positive attitude, valuing accountability, ownership, and collaboration over having all the answers.
- Curiosity and empathy — you enjoy asking thoughtful questions and guiding customers toward the best outcome.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
clarityempathyefficiencycustomer satisfactioncommunicationcuriositygrowth mindsetstrong work ethicpositive attitudecollaboration