Companyon Ventures

Customer Support

• Contribute to diverse tasks, projects, and initiatives that support departmental and company-wide growth.
• Triage and respond to incoming customer inquiries through email and our ticketing system with clarity, empathy, and efficiency.
• Become an expert in the ENDVR platform, supporting and training new and existing customers on best practices to increase adoption and success.
• Work with customers to identify, reproduce, and resolve issues — focusing not just on what they’re asking for, but why they’re asking.
• Share recurring issues, insights, and customer feedback with the Product and Development teams to help continuously improve the platform.
• Identify repeat support questions and help create user guides, manuals, and knowledge-base articles to reduce future inquiries.
• Maintain high customer satisfaction and contribute to a positive, supportive customer experience.

Customer Support Representative