Commvault

Technical Account Manager

Commvault

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $72,250 - $140,070 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformLinuxOpenShiftOracleSQLTCP/IPUnix

About the role

  • Recruitment Fraud Alert: We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault: Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. Technical Account Manager: Become a trusted advisor to Enterprise Customers and internal stakeholders, ensuring successful customer post-sale relationships and demonstrating value and ROI. Manage customer relationships, reduce churn, drive expansion, and improve customer experience through success plans. Deliver business challenges, consult on architecture and infrastructure, and help IT teams drive success with Commvault solutions. Drive high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).

Requirements

  • Passion for Customer Success: A commitment to assisting customers in achieving their goals and utilizing Commvault’s solutions to their fullest extent. Team Player: Ability to work collaboratively with internal teams and external partners to support customer success. Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues. Critical and Lateral Thinking: The ability to analyze complex situations, think creatively, and develop effective solutions. Adaptability: Flexibility to handle changing business priorities and the ability to prioritize tasks efficiently. Project Management: Highly organized with strong project management skills, particularly in a fast-paced and evolving product landscape. Communication Skills: Ability to communicate effectively in both written and verbal forms in the required language for the role. Critically the ability to understand and translate technical details into business requirements. Exceptional Presentation Skills: Able to communicate effectively with technical teams and executives, adapting content to suit different audiences. Experience: 5 or more years of experience in Technical Account and Relationship Management and management of Enterprise-level customers. Security: Knowledgeable in Cyber Resiliency, Data Management, and Security solutions and principles. Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and Data Center Technologies, including storage, networking, virtualization, operating systems, and enterprise data systems. Technical Knowledge: Strong understanding of various aspects of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus. Travel Requirements: The role requires periodic travel within the designated region, which may include overnight stays.