Commvault

Sales Engineer

• Engage as a regional SaaS subject matter expert for the SaaS Sales Specialists and Commvault’s field sales teams.
• Work in conjunction with SaaS Sales Specialists to formulate and produce territory plans and account strategies as well as sales plans engaging and enabling Commvault’s field teams. SE will also aide in developing new opportunities.
• Call on senior level IT leadership, often without Sales Specialist present, and engage with the customer to qualify and understand key technical, financial, operational, and business issues that can be addressed with SaaS solutions.
• Support the growth of Commvault as a leader in Cyber Resilience by acting as a product evangelist, representing our company’s solutions to potential partners, and at industry events.
• Proactively establish relationships with technical decision makers within end-user accounts for both target opportunities and ongoing customer happiness.
• Conduct effective pre-sales discovery using concise messaging to outline the salient technical, business, operational, and financial inefficiencies/challenges that SaaS addresses with its solution.
• Propose and expertly demonstrate Commvault’s technical value using presentations, existing customer solutions, white boarding, demos, "proof-of-concepts", etc..
• Build positive relationships and partnerships across internal departments (sales, support, business units, product management, marketing, development) to ensure success during sales campaigns and/or to ensure positive customer outcomes.
• Keep senior management and relevant internal groups advised of key issues and changes which may impact anticipated business results through business reviews and Salesforce.com documentation.
• Provide technical expertise and enablement support for the channel and alliance partners as needed.
• Establish technical expertise on current and developing cloud and SaaS products and technology.
• Continuously develop and maintain technical and market expertise through training, certifications, conferences attendance related to but not limited to Cloud, SaaS, Data Protection, Disaster Recovery, etc.
• Distill, document and communicate customer and partner needs, product feedback or process improvements to Product Management, Engineering, Marketing and Sales

Strategic SaaS Sales Engineer

• Engage as a regional SaaS subject matter expert for the SaaS Sales Specialists and Commvault’s field sales teams.
• Work in conjunction with SaaS Sales Specialists to formulate and produce territory plans and account strategies as well as sales plans engaging and enabling Commvault’s field teams. SE will also aide in developing new opportunities.
• Call on senior level IT leadership, often without Sales Specialist present, and engage with the customer to qualify and understand key technical, financial, operational, and business issues that can be addressed with SaaS solutions.
• Support the growth of Commvault as a leader in Cyber Resilience by acting as a product evangelist, representing our company’s solutions to potential partners, and at industry events.
• Proactively establish relationships with technical decision makers within end-user accounts for both target opportunities and ongoing customer happiness.
• Conduct effective pre-sales discovery using concise messaging to outline the salient technical, business, operational, and financial inefficiencies/challenges that SaaS addresses with its solution.
• Propose and expertly demonstrate Commvault’s technical value using presentations, existing customer solutions, white boarding, demos, "proof-of-concepts", etc..
• Build positive relationships and partnerships across internal departments (sales, support, business units, product management, marketing, development) to ensure success during sales campaigns and/or to ensure positive customer outcomes.
• Keep senior management and relevant internal groups advised of key issues and changes which may impact anticipated business results through business reviews and Salesforce.com documentation.
• Provide technical expertise and enablement support for the channel and alliance partners as needed.
• Establish technical expertise on current and developing cloud and SaaS products and technology
• Continuously develop and maintain technical and market expertise through training, certifications, conferences attendance related to but not limited to Cloud, SaaS, Data Protection, Disaster Recovery, etc.
• Distill, document and communicate customer and partner needs, product feedback or process improvements to Product Management, Engineering, Marketing and Sales

Sales

• Partner with Sales Operations to understand core sales KPIs and performance metrics
• Own and maintain a Strategic Accounts dashboard to ensure clear visibility into pipeline, coverage, and performance
• Track weekly pipeline changes and surface key movements, risks, and opportunities
• Support Strategic Account planning through research and data analysis
• Participate in account planning sessions to learn how account strategies are developed and executed
• Leverage tools such as HG Insights to identify technology landscape, intent signals, and whitespace opportunities
• Build and maintain account profiles, including key stakeholders, initiatives, and expansion paths
• Maintain Salesforce data quality across Strategic Accounts, including opportunities, contacts, and account details
• Support consistent pipeline tracking and reporting
• Identify gaps or inconsistencies that may impact forecasting or visibility
• Participate in selected deal reviews and pipeline discussions
• Track key elements of deal progression, including stakeholders, partner involvement, and expansion strategy
• Identify drivers of deal momentum and areas of risk
• Summarize key deal insights and lessons learned
• Capture and highlight key wins, milestones, and overall program progress
• Support internal updates and executive-level summaries
• Assist in drafting external communications (e.g., LinkedIn) based on real activity and insights

Strategic Sales Intern

Artificial Intelligence

• Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
• Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
• Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
• Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
• Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
• Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
• Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Strategic SaaS Sales Engineer

Strategic SaaS Sales Engineer

Strategic Sales Intern

AI & Support Automation Intern