Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer.
Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.
Break down hairy, challenging business problems
Own execution and outcomes
Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
Drive operational metrics (process throughput, defect rate, etc.)
Understand the business in-and-out to be proactive about solving emerging problems

Requirements

6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Comfortable working with data and proficiency in SQL + Excel
SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices.
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
Proficient in Retool, Google Suite is a plus
Experience in the RCM (Revenue Cycle Management) space is a bonus

Benefits

Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExcelproject managementdata analysisprocess improvementoperational metricsanalytical experiencebest practices documentationonboarding processesscalability

Soft Skills

cross-functional collaborationcustomer experienceproblem-solvingcommunicationleadershipattention to detailintellectual curiosityautonomyprioritizationconfidence