Commure

Senior Business Operations Manager – Account Operations

Commure

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Play a pivotal role on the Account Operations team focusing on building out tooling, infrastructure and reporting to drive efficiency and performance for our team and our customers
  • Partner with Sales, Operations, Product, Engineering and Finance to define, track and drive improvement in critical business metrics
  • Build out scalable infrastructure to improve operational efficiencies, track key initiatives and directly impact top line revenue and bottom line profitability
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment
  • Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)
  • Be responsible for owning key operational metrics, pushing metrics forward rather than time-based productivity
  • Engage in cross-functional collaboration with key internal stakeholders, including Sales, Operations, Product & Engineering
  • Instrument product operations, enable tracking for new target segments, products and service offerings as the role expands

Requirements

  • 5+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company
  • B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university
  • 1+ year experience working with data/engineering teams and building internal tooling, dashboards and product/business KPIs
  • Fluent in SQL
  • Experience with Retool, Python, API & Web Scraping a bonus
  • Experience driving results as an IC and working with technical teams to drive scalable architecture
  • Entrepreneurial self-starter. Thrive in a fast paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
  • Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
  • Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team
  • Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
  • Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
  • Experience working with customer facing teams (Sales, AM, CS) is a bonus
  • This full-time position requires working 5 days a week in our Mountain View, CA office.