Business Operations

• Analyze business processes and identify process improvement opportunities
• Analyze overall organization and background
• Evaluate and document “as is” processing (business flow, data, systems, influencing factors)
• Map and analyze “as is” processing applying the use of process improvement, reengineering methodologies, graphical interpretation (e.g., Visio)
• Design and present future state processing options
• Work with CBP to select desired future state process
• Design and document the future state process
• Work with CBP to implement the future state process
• Implement a modernized solution
• Develop communication strategy for future state process
• Develop change management activities to support the rollout of future state
• Monitor measure and refine the new process
• Develop detailed process maps and business process procedure documentation; Develop Standard Operating Procedures for business users
• Adhere to Enterprise Life Cycle (ELC) and project documentation and development standards; develop documentation in support of ELC requirements and project needs
• Together with Solution Architects, support the design of complex solutions including the implementation of business rules, mobile, online and handheld applications, technical solutions and integration between multiple systems
• Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements
• Leverage group facilitation, user interviewing, user training, and additional forms of knowledge gathering and knowledge transfer
• Develop PowerPoint and Word briefings, documents and white papers
• Work with subject matter experts, architect, and business resources to define performance measures and collection methodology
• Support Business Process Reengineering capture of time and motion metrics
• Support transition of existing solutions and objectives to modernized processes through improved use of automated processes

Business Process Engineer – Analyst

Associate Director – Business Operations