Senior Operations Manager, RCM Strategic Launch – Patient Eligibility
Commure
SQL
Senior Operations Manager – RCM Team Lead, Patient Eligibility
Commure
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Lead and scale a high-performing operations team, setting and driving execution against OKRs tied to Patient Eligibility workflows.
- Own end-to-end delivery of internal ops initiatives, from identifying improvement opportunities to implementing scalable solutions.
- Analyze and optimize key cost drivers, implement cost-saving initiatives, and oversee the automation of repetitive workflows.
- Surface insights from operational trends and customer feedback to inform the product roadmap—working closely with Product and Engineering to shape development priorities.
- Partner cross-functionally with Sales, Engineering, Product, Billing, Account Management, and Launcher teams to drive successful implementations and cross-team alignment.
- Support offshore team operations, including hiring, training, and ongoing performance management.
- Build and refine scalable processes to ensure we meet quality, efficiency, and growth goals as we scale.
- Monitor and report on key metrics, identifying bottlenecks and proactively solving business challenges before they escalate.
- Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders.
Requirements
- 5+ years of experience in consulting, investment banking, product management, or operations at a fast-growing SaaS or tech-enabled company.
- Proven experience leading teams and managing direct reports to high performance.
- Strong analytical and problem-solving skills, proficiency in SQL and Excel.
- A basic SQL assessment will be part of the interview process.
- Deep operational instincts and a sharp eye for inefficiencies, with the ability to break down complex problems into structured solutions.
- A track record of managing and delivering cross-functional projects under tight timelines.
- Strong communication and collaboration skills, especially in working with Product, Engineering, Operations, and external clients.
- Comfort operating autonomously, prioritizing effectively, and navigating ambiguity.
- Experience building systems, workflows, or documentation that help teams scale efficiently.
- Experience using tools like Retool, G Suite, and other internal ops platforms.
- Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus.
- Ability to work 5 days a week on-site in Mountain View, CA.
