Community Development Society

Small Business Training Administrator

Community Development Society

full-time

Posted on:

Location Type: Hybrid

Location: Calgary • Canada

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About the role

  • Provide day-to-day administrative support for LED programs.
  • Coordinate participant intake, enrollment, scheduling, and graduation processes to ensure a smooth and positive participant experience.
  • Manage and maintain accurate program data across systems (CRM, Learnspace, SharePoint), supporting data integrity and reporting needs.
  • Act as a departmental superuser for key platforms, supporting onboarding, troubleshooting, and consistent use by team members.
  • Support reporting, evaluation, and proposal development through data preparation, copy editing, and coordination of deadlines.
  • Serve as a first point of contact for program inquiries, supporting participants with clear, timely, and empathetic communication.

Requirements

  • 2+ years’ experience in an administrative role
  • Ability to quickly learn and adapt to new systems, processes, and tools
  • Proven ability to manage shifting priorities with a calm, solutions-focused approach
  • Excellent communication, organizational, administrative, time management, and planning skills
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) and Zoom
  • Experience with databases, learning platforms, or information systems (e.g., CRM, Learnspace, LivePlan) is an asset
  • Willingness and ability to quickly learn and navigate new systems and processes
  • Ability to problem-solve and manage shifting priorities with a calm, solutions-focused approach
  • Ability to work independently and as a team member
  • Experience working in the not-for-profit sector and with diverse or underrepresented populations is an asset
  • Availability to work occasional evenings (approx. one to two times per month)
Benefits
  • RRSP Matching
  • Professional Development Budget
  • Additional time off beyond vacation days
  • Health Spending Account
  • Employer paid benefits plan
  • Hybrid Workplace

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrative supportdata managementreportingcopy editingtime managementplanningproblem-solvingparticipant intakeenrollmentscheduling
Soft skills
communicationorganizationaladaptabilitysolutions-focusedindependenceteamworkempathycalmnessprioritizationcoordination