Communication Service for the Deaf (CSD)

Testing and Training Program Director

Communication Service for the Deaf (CSD)

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $100,000 - $110,000 per year

Job Level

Lead

About the role

  • Direct all testing and training program operations ensuring achievement of contractual objectives, initiatives, and compliance with regulatory, contractual, and performance standards
  • Provide leadership and management of contract deliverables and ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Oversee annual contract budgets and monitor financial performance against targets
  • Manage and oversee the development and maintenance of all contract required plans and documentation including operational policies, procedures, and workflows
  • Coordinate with the CPUC Contract Manager and DDTP Oversight Contractor (PPCA) on program requirements
  • Report on progress, issues, and areas for improvement to CPUC Contract Manager and DDTP Oversight Contractor (PPCA)

Requirements

  • Bachelor’s degree in business or related field from an accredited college or university; or equivalent professional experience
  • A minimum of three (3) years of experience within the past ten (10) years, leading a program with an annual budget of at least $2 million.
  • A minimum of three (3) years of experience leading projects that involved equipment testing or training or training development.
  • A minimum of five (5) years of experience within the past ten (10) years, supervising teams on projects that involved Statewide programs.
  • A minimum of five (5) years of experience building and maintaining strong working relationships with an executive-level audience
  • Ability to communicate effectively using American Sign Language (preferred)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementcontract managementprogram leadershipproject managementequipment testingtraining developmentcompliance monitoringperformance standardsoperational policiesworkflow management
Soft Skills
leadershipcommunicationrelationship buildingteam supervisionproblem solvingorganizational skillsreportingcollaborationstrategic planninginitiative management
Certifications
Bachelor’s degree in business or related field