Common House

Director

• Drive membership sales by leading and supporting site-level Membership Managers.
• Oversee application, enrollment, and committee processes.
• Partner with Brand & Communications on targeted campaigns and promotions.
• Implement onboarding, engagement, and retention strategies.
• Collaborate with Finance on billing and delinquency resolution.
• Track and analyze membership performance, trends, and attrition.
• Standardize processes and oversee membership communications and policy updates.
• Recruit, train, and onboard Membership Managers for new club openings.
• Support pre-opening membership strategy and execution.
• Report to Senior Director of Membership Strategy & Growth and supervise site-based Membership & Membership Experience Managers.

Regional Membership Director

Sales

• Identify key local community players to build a diverse, influential membership
• Work toward monthly, quarterly, and annual member growth goals through direct sales outreach
• Complete weekly outreach tasks via networking, sourcing new leads, and emailing potential members
• Collaborate with Director of Operations and Regional Membership Director on membership growth strategy and promotions
• Identify businesses for Corporate Membership packages and relationships
• Process all new member applications and manage membership onboarding
• Give tours to potential members emphasizing Common House’s community mission
• Engage current members to generate referrals and leverage relationships
• Help host the monthly Member Mixer and coordinate event details across departments
• Serve as Common House brand ambassador by attending at least four local networking events monthly
• Execute the Common Ground program annually with the Communications team
• Participate in weekly All-Team meetings reporting on applications, cancellations, pause requests, and other membership items
• Prepare monthly performance reports summarizing key metrics and trends
• Manage the monthly membership budget to ensure spending stays within allotted funds
• Reports directly to Director of Operations and is supervised by Membership Director

Regional Membership Director

Membership Sales Manager