Customer Onboarding Specialist
Postscript
Membership Sales Manager
Common House
full-time
Posted on:
Origin: • 🇺🇸 United States • Louisiana
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Identify key local community players to build a diverse, influential membership
- Work toward monthly, quarterly, and annual member growth goals through direct sales outreach
- Complete weekly outreach tasks via networking, sourcing new leads, and emailing potential members
- Collaborate with Director of Operations and Regional Membership Director on membership growth strategy and promotions
- Identify businesses for Corporate Membership packages and relationships
- Process all new member applications and manage membership onboarding
- Give tours to potential members emphasizing Common House’s community mission
- Engage current members to generate referrals and leverage relationships
- Help host the monthly Member Mixer and coordinate event details across departments
- Serve as Common House brand ambassador by attending at least four local networking events monthly
- Execute the Common Ground program annually with the Communications team
- Participate in weekly All-Team meetings reporting on applications, cancellations, pause requests, and other membership items
- Prepare monthly performance reports summarizing key metrics and trends
- Manage the monthly membership budget to ensure spending stays within allotted funds
- Reports directly to Director of Operations and is supervised by Membership Director
Requirements
- New Orleans-based
- 3 years of sales experience
- Experienced community builder and sales professional
- Charismatic, highly social individual with strong customer-facing skills
- Extensive network and understanding of the city’s politics, diverse communities, corporate organizations, and social scenes
- Comfortable with outreach, networking, and sourcing leads
- Strong sales skills: selling experiences and closing deals
- Ability to manage daily operations, tools, budgets, plans, and strategies
- Exceptional drive, attention to detail, and polished presentation skills
- Comfortable giving tours, hosting events, and engaging members for referrals
- Ability to work cross-functionally with Communications, front of house, and back of house teams
- Reporting and analysis skills; prepare monthly reports and participate in weekly All-Team meetings
