Manager, Commercial Operations
Commercial Vehicle Group, Inc.
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Lead, coach, and develop the Customer Service and Inside Sales teams to ensure high performance, accountability, and continuous improvement
- Establish clear KPIs, dashboards, and performance metrics aligned with commercial and customer objectives
- Standardize and continuously improve commercial processes including lead management, quoting, order entry, pricing execution, and customer communication
- Drive consistency, accuracy, and speed across the order-to-cash lifecycle
- Serve as the internal Salesforce subject matter expert and master user
- Own Salesforce configuration, data integrity, reporting, dashboards, and user adoption
- Partner with Sales leadership to optimize pipeline management, forecasting accuracy, and opportunity hygiene
- Support Sales and Business Development with insights, reporting, and analysis to drive informed decision-making
- Act as a key liaison between Sales, Operations, Finance, Engineering, and Supply Chain to ensure alignment and execution
Requirements
- Bachelor's degree in Business, Marketing, or a related field
- 10+ years of experience in commercial operations, sales operations, customer service leadership, or inside sales
- Proven experience leading customer-facing teams in a B2B or manufacturing environment
- CRM experience (administration, reporting, dashboards, workflows)
- Strong analytical skills with the ability to translate data into actionable insights
- Demonstrated ability to build scalable processes and drive change in a growing organization
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceCRM administrationdata integrityreportingdashboardslead managementquotingorder entrypricing executionperformance metrics
Soft skills
leadershipcoachingaccountabilitycontinuous improvementanalytical skillscommunicationcollaborationprocess improvementdecision-makingrelationship management
Certifications
Bachelor's degree