Customer Service Representative – Collections
Commerce Bank
full-time
Posted on:
Location Type: Hybrid
Location: Kansas City • Kansas • Montana • United States
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Salary
💰 $18 - $21 per hour
Job Level
About the role
- Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate.
- Business need may dictate assignment to varying levels of collections
- Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
- Negotiate repayment options by asking questions and offering applicable solutions
- Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
- Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
- Perform other duties as assigned
Requirements
- High School Diploma or equivalent combination of education and experience required
- 1+ year customer service experience required
- Collections experience preferred
- General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
- Familiarity with inbound/outbound/blended dialing environment
- Excellent customer service skills
- Ability to maintain a high degree of confidentiality
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Basic level proficiency with Microsoft Word, Excel and Outlook.
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experiencecustomer service experiencecollection management softwareTSYSSHAWDM9Microsoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
excellent customer service skillsability to maintain confidentialitymotivated self-starterstrong attention to detailability to manage multiple prioritiesinquisitivestrong team playerexcellent written communication skillsexcellent verbal communication skillsadaptable and resilient
Certifications
High School Diploma