ComForCare Franchise Systems, LLC

Account Manager

• Identify, develop and maintain a pipeline of referral relationships with individuals and groups at senior living communities, rehab facilities, hospitals, senior service providers, senior care professionals, and health care providers.
• Conduct cold calls, drop-in meetings, presentations, and other sales or community outreach related activities.
• Ensure delivery and placement of Touching Hearts literature in places where seniors and their families frequently seek services for seniors; deliver promotional items.
• Field incoming client referrals and inquiries
• Network “within a case,” i.e., leverage contacts among our existing clients, and the people and organizations serving them, to develop and strengthen referral source relationships.
• Coordinate outreach activities with other marketing efforts such as social media and local events; maintaining social media account weekly with content and responses.
• Represent Touching Hearts at select community and industry events, act as ambassador of Touching Hearts to the community.
• Support the development and execution of effective promotions or marketing ideas, including social media campaigns.
• Distribute promotional gifts, flyers, brochures, and other Touching Hearts marketing materials to different locations.
• Maintain business development activity records in WellSky Client Care or Welcome Home CRM system.
• Gather and report information about market.
• Engage prospective clients to provide information or perform an “intake” to begin services.
• Track and report on community outreach activities, referral generation, and sales performance activities and key performance metrics.
• Meet or exceed established sales targets and referral goals as defined by organizational objectives.

Community Relations Manager

Account Executive

• Responsible for promoting sales and creating a positive identity for the company through promotional material and personal visits.
• Plays an integral role in helping Right at Home improve the lives of as many people as possible in the community.
• Increases care hours and develops a profitable referral source pipeline.
• Gains market share and pre-plans weekly sales activities.
• Creates opportunities for communication with referral sources and maintains all sales activity in a CRM database.
• Conveys a strong need to win and is energized by developing and meeting annual sales goals.

Outside Sales Representative

Business Development Rep

• Build and manage relationships with hospitals, rehab centers, assisted living communities, and physicians
• Generate new client leads and convert them into ongoing home care cases
• Represent our agency in the local healthcare community
• Develop and manage your own pipeline and partnerships

Business Development – Build Income Stream

Administration

• Support in maintenance of client management & compliance, and accurate record keeping of all client records.
• Support day to day office administration & coordination to ensure timely communication and documentation.
• Establishing strong and professional relationships with external partners.
• Oversee Human Resources functions, support all onboarding and orientation responsibilities.

Office Administrator

Onboarding Specialist

• Interview caregiver candidates (virtual & in-person)
• Make hiring decisions and present offers
• Manage candidates from interview through onboarding
• Keep candidates engaged and moving through the process
• Coordinate onboarding, background checks, and orientation
• Partner with scheduling teams to meet staffing needs

Community Relations Manager

Outside Sales Representative

Business Development – Build Income Stream

Office Administrator

Recruiting and Onboarding Specialist