Process Owner – Customer Experience
Coloplast
full-time
Posted on:
Location Type: Office
Location: Humlebæk • Denmark
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About the role
- Harmonize and optimize business processes across global markets in line with strategic initiatives to improve customer experience and increase efficiency and effectiveness.
- Identify areas for process improvement to enhance productivity, improve adoption and quality.
- Map and maintain global processes.
- Monitor process performance including health, efficiency, effectiveness and maturity.
- Capture market needs and translate them into actionable improvements.
- Work closely with cross-functional teams including global commercial process management; solutions delivery in DDIT.
- Lead communication and change management for digital initiatives.
Requirements
- 5+ years in business process management or similar, ideally in MedTech, healthcare, or tech-driven environments.
- Proven ability to implement or optimize processes involving e.g. Salesforce.
- Strong analytical and problem-solving; stakeholder management; process mapping; and communication skills in fluent English.
- A self-driven, proactive team player with a growth mindset.
- Willingness and interest in traveling globally and adapt to dynamic challenges.
- Master’s/MBA with a balance of quantitative and qualitative disciplines.
Benefits
- A chance to shape a high-impact role at a leading MedTech company.
- A possibility to work on innovative global projects with senior leaders.
- You will join a supportive, high-performing team with exposure in HQ in Humlebæk and in our subsidiaries across the world.
- Great opportunities for growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process managementprocess improvementprocess mappinganalytical skillsproblem-solvingstakeholder management
Soft Skills
communication skillsteam playerself-drivenproactivegrowth mindset
Certifications
Master’sMBA