Coloplast

Junior IT Support

Coloplast

full-time

Posted on:

Location Type: Hybrid

Location: San Pedro • Costa Rica

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Job Level

Junior

Tech Stack

CitrixiOS

About the role

  • Providing IT support in English to our employees globally - via phone, email, or in-person
  • Troubleshoot and resolve hardware, and network issues
  • Install, configure, and maintain software computer systems and applications
  • Document technical issues and solutions in the ticketing system
  • Collaborating with IT specialists on projects and complex problem-solving
  • Maintain an inventory of IT equipment
  • Deliver high-quality support and solutions, following agreed SLAs and processes
  • Create and update technical documentation while proactively sharing knowledge with the team
  • Take ownership of each incident and request to ensure the best customer experience

Requirements

  • 2+ years of experience as IT Supporter or some related area
  • Knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix, iOS)
  • Strong problem-solving skills and attention to detail
  • Solid knowledge of computer hardware and IT equipment
  • Excellent communication and interpersonal skills, with fluency in English
  • High school diploma or equivalent; a degree in Information Technology or related field is a plus
  • Ability to work independently and as part of a team
  • Capability to learn and adapt to new technologies
  • Experience on international environment
  • Willingness to work on shifts 6:00 – 15:00/ 7:00 – 16:00 (Monday – Friday)
  • Ability to work from the San Pedro, San Jose office at least 3 days per week (depending on Onsite local task needed)
  • Ambitious and proactive
  • Committed and determined
  • Good team spirit
Benefits
  • Onsite work from our office in San Pedro, with hybrid work environment
  • Challenging tasks and growth opportunities
  • International work environment with Scandinavian culture
  • Fantastic work atmosphere full of respect and partnership
  • Opportunity to use and develop foreign languages in daily work
  • Private medical care & Life insurance
  • Birthday day off
  • Christmas Party & Christmas Box
  • Marriage Celebration days
  • Asociación Solidarista

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supporttroubleshootinghardware issuesnetwork issuessoftware installationsoftware configurationtechnical documentationticketing systemActive DirectoryMicrosoft 365
Soft skills
problem-solvingattention to detailcommunication skillsinterpersonal skillsability to work independentlyteam collaborationadaptabilityambitionproactivitycommitment
Certifications
high school diplomadegree in Information Technology