Lead and execute comprehensive go-to-market strategies for PSA Retail Grading and Collectors Club, driving awareness, adoption, and sustained growth.
Partner closely with Product, Research, and Analytics to develop and optimize product positioning and messaging for target customer segments.
Interpret customer research, internal data, and user insights to shape product decisions and go-to-market tactics.
Develop quarterly and annual plans, setting strategic OKRs that align with broader business objectives.
Build and iterate strategies to drive user engagement and product usage across highly segmented and diverse audiences.
Own campaign strategy, development, and execution from concept to launch for new features, programs, and offers across multiple channels.
Partner with CRM, Social, Paid Media, and Creative teams to craft compelling customer journeys, messaging, and visual narratives.
Manage the creative process and ensure high-quality output aligned with brand standards and business objectives.
Lead campaign recaps, analyzes effectiveness, and glean actionable learnings for future initiatives.
Collaborate with GMs, Data, Customer Insights, and Product teams to define and monitor success metrics, continually measuring and optimizing campaign performance.
Analyze marketing performance and product engagement using data-driven insights, identifying new opportunities to improve efficiency, conversion, and user retention.
Leverage ongoing customer feedback and market insights to inform future GTM strategies, product enhancements, and repositioning efforts.
Present go-to-market strategies, results, and learnings to senior leadership, articulating impact and next steps.
Influence decision-making among Product, Brand, and business teams, advocating for customer needs and commercial priorities.
Foster a culture of collaboration, building consensus and alignment across teams for key product and marketing initiatives.
Requirements
Bachelor's degree in Marketing, Business, or a related field
6–8 years of experience in product marketing, in a consumer facing role
Customer loyalty experience is a plus
Strong storyteller who can translate complex product features into clear, compelling customer benefits across multiple channels
Self-starter who can independently manage priorities, make informed decisions, and take full ownership of projects from idea to execution
Excellent communicator, both written and verbal - able to craft clear narratives and influence stakeholders at all levels, from product managers to executives
Collaborative partner who thrives in cross-functional environments and has experience working closely with Product, Research, Design, CRM, and Brand teams
Comfortable in ambiguity and thrives in a fast-paced, evolving environment where you can drive clarity and alignment
Experience in or passion for the collectibles space is a plus
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Applicant Tracking System Keywords
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