Collectors

Senior Product Marketing Manager – Growth & Retention

Collectors

full-time

Posted on:

Location Type: Hybrid

Location: Santa Ana • California • 🇺🇸 United States

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Salary

💰 $150,000 - $180,000 per year

Job Level

Senior

About the role

  • Lead and execute comprehensive go-to-market strategies for PSA Retail Grading and Collectors Club, driving awareness, adoption, and sustained growth.
  • Partner closely with Product, Research, and Analytics to develop and optimize product positioning and messaging for target customer segments.
  • Interpret customer research, internal data, and user insights to shape product decisions and go-to-market tactics.
  • Develop quarterly and annual plans, setting strategic OKRs that align with broader business objectives.
  • Build and iterate strategies to drive user engagement and product usage across highly segmented and diverse audiences.
  • Own campaign strategy, development, and execution from concept to launch for new features, programs, and offers across multiple channels.
  • Partner with CRM, Social, Paid Media, and Creative teams to craft compelling customer journeys, messaging, and visual narratives.
  • Manage the creative process and ensure high-quality output aligned with brand standards and business objectives.
  • Lead campaign recaps, analyzes effectiveness, and glean actionable learnings for future initiatives.
  • Collaborate with GMs, Data, Customer Insights, and Product teams to define and monitor success metrics, continually measuring and optimizing campaign performance.
  • Analyze marketing performance and product engagement using data-driven insights, identifying new opportunities to improve efficiency, conversion, and user retention.
  • Leverage ongoing customer feedback and market insights to inform future GTM strategies, product enhancements, and repositioning efforts.
  • Present go-to-market strategies, results, and learnings to senior leadership, articulating impact and next steps.
  • Influence decision-making among Product, Brand, and business teams, advocating for customer needs and commercial priorities.
  • Foster a culture of collaboration, building consensus and alignment across teams for key product and marketing initiatives.

Requirements

  • Bachelor's degree in Marketing, Business, or a related field
  • 6–8 years of experience in product marketing, in a consumer facing role
  • Customer loyalty experience is a plus
  • Strong storyteller who can translate complex product features into clear, compelling customer benefits across multiple channels
  • Self-starter who can independently manage priorities, make informed decisions, and take full ownership of projects from idea to execution
  • Excellent communicator, both written and verbal - able to craft clear narratives and influence stakeholders at all levels, from product managers to executives
  • Collaborative partner who thrives in cross-functional environments and has experience working closely with Product, Research, Design, CRM, and Brand teams
  • Comfortable in ambiguity and thrives in a fast-paced, evolving environment where you can drive clarity and alignment
  • Experience in or passion for the collectibles space is a plus
Benefits
  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All salaried employees are eligible for flexible time-off
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
go-to-market strategiesproduct positioningcampaign strategydata-driven insightscustomer researchuser engagementmarketing performance analysisstrategic OKRscustomer loyaltyproduct marketing
Soft skills
storytellingself-starterexcellent communicationcollaborationinfluenceadaptabilityownershipcross-functional teamworkclarity in ambiguitydecision-making
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