Visualization Technical Support Specialist
CoLab Software
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Own the initial investigation and resolution of CAD/HOOPS/3D viewing-related customer support issues.
- Determine when and how to escalate issues to CoLab’s Viewing team or our 3rd party vendor—reducing unnecessary escalations through deeper front-line troubleshooting.
- Manage the full communication flow with external vendors, including vendor escalations and tracking follow-ups to resolution.
- Run and manage a full local development environment to replicate and diagnose issues.
- Prepare internal documentation, summaries, and root cause reports that clearly identify what happened, why, and what needs to change.
- Provide general technical support coverage during vacations or absences on the broader support team.
- Occasionally meet directly with customers (virtually) to review or troubleshoot viewing issues.
Requirements
- 3+ years in a technical support or developer support role, ideally in a B2B software environment.
- Experience working with 3D viewing technologies and CAD
- Experience communicating with external vendors or technology partners
- Ability to run and debug a local development environment.
- Excellent written communication and documentation skills; able to write clear, structured analysis of technical issues and outcomes.
- Strong troubleshooting and problem-solving skills, particularly in ambiguous or multi-system issues.
Benefits
- Extended health coverage
- Unlimited paid vacation
- RRSP matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
3D viewing technologiesCADtroubleshootingtechnical supportlocal development environmentdebuggingroot cause analysisdocumentationB2B software
Soft skills
written communicationproblem-solvingcustomer interactioncommunication with vendorsanalysis