Coins.ph

Partner Solutions Lead

Coins.ph

full-time

Posted on:

Location Type: Hybrid

Location: Taguig City • Philippines

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Job Level

Senior

About the role

  • Support and spearhead the operations side of onboarding KYB accounts, ensuring smooth partner onboarding and excellent after-sales support to partners and clients.
  • Take full ownership of the KYB onboarding process, proactively chasing all stakeholders and removing blockers to ensure efficiency and compliance.
  • Develop, maintain, and ensure SOPs are up-to-date, and conduct regular 1:1 sessions with associates and specialists for guidance and adherence to Partner Solutions SOPs.
  • Oversee the Partner Support and Onboarding sub-teams under the Partner Solutions team, ensuring workflows are efficient, tickets are resolved on time, and service quality is maintained.
  • Lead account management associates in building trusted relationships with partners to align with overall company goals.
  • Manage the partner support team, ensuring partner concerns are addressed promptly and effectively.
  • Build frameworks and policies to ensure successful onboarding of new partners, smooth account management, and an exceptional client experience.
  • Establish and maintain key metrics of success for partnerships and overall client satisfaction.
  • Closely monitor partner activity to prevent potential disengagement or churn.
  • Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Work with internal stakeholders to ensure each partner is compliant with local and international regulatory standards followed by Coins.
  • Perform ad hoc tasks as deemed necessary to support the team and business objectives.

Requirements

  • Bachelor’s degree in Management, Finance, Business, or equivalent.
  • At least 3 years of experience in customer service, account management, or partner operations.
  • Proven experience in KYB onboarding, partner account management, or related operational workflows.
  • Experience in delivering client-focused solutions based on partner needs.
  • Strong planning, analytical, and problem-solving skills.
  • Self-motivated and highly focused, able to work independently without close supervision.
  • Highly trustworthy, organized, and detail-oriented.
  • Flexible and able to adapt to a fast-paced environment.
  • Demonstrated track record of drive, ownership, and execution, aligned with Coins.ph’s culture.
  • Strong communication skills in English and Filipino, with the ability to guide associates and engage partners effectively.
Benefits
  • Meaningful Collaborations
  • Scalable Growth
  • A Space For Bright Ideas
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYB onboardingaccount managementcustomer serviceoperational workflowsclient-focused solutionsplanninganalytical skillsproblem-solving
Soft Skills
self-motivateddetail-orientedorganizedflexiblestrong communicationtrustworthyability to work independentlydriveownershipexecution
Certifications
Bachelor’s degree in ManagementBachelor’s degree in FinanceBachelor’s degree in Business