Junior Customer Success Manager – API
Vonage
Cloud
Supervisor, Customer Success Team
Coinbase
full-time
Posted on:
Location Type: Hybrid
Location: 🇮🇪 Ireland
Visit company websiteSalary
💰 €61,800 per year
Job Level
Mid-LevelSenior
About the role
- Supervise (coach, develop, performance manage) a team of analysts who own the account and relationship management of high value customers.
- Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
- Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
- Model an investigative mentality to help address critical customer issues at the root cause.
- Represent and advocate for the customer across organizations to drive impactful changes.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
- Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.
- Occasionally travel to onshore and offshore locations to train new analysts and vendor agents.
Requirements
- Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
- Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
- Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
- Working proficiency in English and preferred multi-lingual in German, or French, including ability to conduct business in both languages.
Benefits
- bonus eligibility
- equity eligibility
- medical insurance
- dental insurance
- vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer experiencestakeholder managementtask managementproblem resolutioninvestigative mentalitypresentation preparationblockchaininfrastructurecrypto
Soft skills
coachingdevelopmentperformance managementdecisive prioritizationeffective communicationcollaborationproactive identificationflexibilityadaptabilitytrust building
