Vonage

Junior Customer Success Manager – API

Vonage

full-time

Posted on:

Location Type: Hybrid

Location: Wrocław • 🇵🇱 Poland

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
  • Understand customer goals, develop success plans, and align API solutions to drive business value.
  • Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
  • Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
  • Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
  • Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
  • Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company.
  • Familiarity with APIs, cloud communications, and software integration processes.
  • A strong passion for customer success and the ability to foster meaningful relationships.
  • Excellent verbal and written communication skills with a strategic problem-solving approach.
  • Ability to work cross-functionally with product, sales, and support teams to drive customer success.
  • Comfortable analyzing customer usage data to identify trends and opportunities.
  • Ability to thrive in a fast-paced environment and proactively address customer needs.
Benefits
  • Kafeteria (multisport)
  • Private Medical Healthcare
  • Group Life Insurance
  • Unlimited Discretionary Time Off
  • Flexible working hours
  • Remote work with occasional meetings in Wrocław office
  • Reimbursement for the cost of learning (trainings, postgraduate studies etc.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIscloud communicationssoftware integration
Soft skills
customer successrelationship buildingverbal communicationwritten communicationstrategic problem-solvingcross-functional collaborationdata analysisproactive approach