Conduct Quality Assurance audits on transaction monitoring system (TMS) cases supporting Coinbase’s AML/CFT program
Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines
Assist on 2LoD reviews and provide timely responses to findings
Lead calibrations and office hours supporting other QA analysts
Conduct root cause analysis on thematic issues and identify procedural gaps with proposed solutions
Conduct training of new QA and QC joiners and validate their practice cases
Collaborate with Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows
Present QA findings, insights, and recommendations via weekly metrics/dashboards
Provide feedback on drafted procedures and support agents on complex procedural requirements
Undertake highly complex audits and apply in-depth regulatory knowledge when reviewing unusual or complex cases
Requirements
6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
ACAMS or equivalent AML qualification
Experience in assisting, developing, and producing metrics and reporting
Strong written/verbal communication, critical thinking, and problem-solving skills
Highly-motivated, analytical, organized, innovative, and adaptive
Multi-tasking ability, team-oriented, and a self-starter
Proven ability to work collaboratively with global partners in other functional units
Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
Ability to work with limited direction from management when situations occur
Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Nice to haves: Experience at crypto exchanges or in financial services, project management or analytics or quality assurance experience, Advanced degree in business, finance or legal, Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
Benefits
target bonus
target equity
benefits (including medical, dental, and vision)
Team and company-wide offsites (attendance supported)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.