Cohere

Customer Success Manager, Public Sector

Cohere

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Lead GenAI deployment projects within secure public sector environments, ensuring compliance with UK security protocols (e.g., NCSC guidelines, GDPR, PSA)
  • Develop sector-specific success plans addressing legacy system integration, data sensitivity, and bureaucratic processes
  • Advocate for public sector needs in product development, emphasizing accessibility, explainability, and ethical AI principles
  • Facilitate cross-functional collaboration with government stakeholders, including digital transformation leads and procurement teams
  • Create playbooks for secure AI adoption across use cases like citizen services, regulatory compliance, and operational efficiency
  • Monitor KPIs, including user adoption rates, cost savings, and citizen satisfaction metrics
  • Deliver executive-level reporting aligned with public sector accountability requirements
  • Manage risk mitigation strategies for AI implementations in high-security contexts
  • Guide organizations through AI adoption challenges in secure environments and align solutions with government digital strategies and citizen-centric outcomes

Requirements

  • Active SC Clearance (mandatory); willingness to obtain DV Clearance if needed
  • UK citizenship
  • 8+ years in public sector technology roles
  • Proven experience deploying AI/ML solutions in secure government environments
  • Deep understanding of UK public sector ecosystems (Central/Local Government, NHS, Emergency Services)
  • Familiarity with government cloud strategies (e.g., Crown Hosting, G-Cloud, MODNET) and data security frameworks
  • Knowledge of public sector budget cycles and procurement rules (OJEU, PCR2015)
  • Certifications in ITIL, PRINCE2, or NCSC security training preferred
  • 3+ years managing GenAI/LLM implementations (preferred)
  • Experience with public sector digital transformation initiatives (e.g., Gov.uk Verify, NHS AI Lab, DAIC)
  • Understanding of ethical AI frameworks (e.g., ICO’s AI Auditing Framework)
  • Track record of successful outcomes in complex stakeholder environments
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