Customer Support

• The Associate Business Support Specialist will work within the Business Support Team within our busy Customer Delivery Department providing day-to-day administrative and operational support to the department.
• Maintaining the resourcing tracker and other records, data logs and filing systems to ensure information accuracy and accessibility
• Tracking resourcing requirements and metrics, including resource availability, and working with the TA team and HR to fulfil those requirements
• Overseeing the onboarding and offboarding of resources to client projects
• Supervising the completion and submission of weekly timesheets for internal and client reporting
• Building and maintaining good relationships with client PMO teams
• Supporting scheduling, meeting co-ordination and communication between departments
• Aiding in the preparation of project reports, including: status reports, month-end timesheets, tracking and analysis of budgetary information
• Supporting in the production of presentations and excel-based Management Information (MI) for senior management/stakeholders
• Working to reduce risks, issues and dependencies found within the Customer Office
• Collaborating with different teams to identify and implement process improvements
• Answering ad hoc queries from across the business
• Additional tasks as required to support the Customer Office function

Associate Business Support Specialist

Team Lead, Customer Support

Platform Support Specialist

Customer Service Coordinator – Business & Industry

Customer Support

Customer Support