Cogna Educação

Analyst

• Conduct commercial performance analyses, monitor key performance indicators (KPIs), and produce management reports to support decision-making;
• Develop and maintain sales forecasting models, as well as trend and market behavior analyses;
• Identify opportunities to improve commercial planning processes, proposing practical and innovative solutions;
• Support the preparation and monitoring of sales budgets and forecasts;
• Manage and consolidate commercial data in internal and external systems, ensuring data integrity and accuracy;
• Prepare strategic presentations, translating complex data into clear, actionable insights;
• Act as the interface between Sales, Marketing, and Operations, ensuring alignment and execution of commercial strategies;
• Monitor competitors and market trends, providing insights for adjustments and optimization of commercial strategies.

Senior Commercial Planning Analyst – Commercial Intelligence

Auditor

• Coordinate infrastructure audit operations for centers and campuses, ensuring compliance with MEC (Brazilian Ministry of Education) regulations.
• Develop, train and mentor the audit team (Junior, Mid-level and Senior auditors — JR, PL and SR), ensuring mastery of infrastructure standards and current regulations.
• Strategically plan and coordinate the schedule of on-site and remote audits, considering priorities, risks and operational capacity.
• Create, review and standardize audit protocols, checklists and evaluation criteria.
• Build and maintain a priority ranking, identifying centers with higher and lower levels of risk.
• Map operational and regulatory risks, translating technical findings into business impacts.
• Define and monitor area indicators (KPIs), preparing management reports to support decision-making.
• Structure and follow up on action plans with a focus on root causes, monitoring the implementation of corrective measures.
• Identify opportunities for innovation and continuous improvement in processes and systems, proposing scalable solutions across the network.
• Work in an integrated manner with the Academic Audit, Infrastructure and Operations teams.
• Support external audits and regulatory requests.
• Travel frequently, as required by operations.

Operations Coordinator – Academic Infrastructure Audit

Financial Planning and Analysis

• Analyze and communicate financial results to monitor the Company's performance and prepare management reports for presentation;
• Develop economic and financial models for asset valuation and investment analyses (IRR, NPV, Payback, etc.);
• Conduct investment analyses and present recommendations to senior management;
• Perform impairment analyses;
• Collaborate with the finance team and other company departments to achieve the finance area's objectives;
• Liaise with external auditors;
• Stay up to date on accounting standards and financial market trends;
• Communicate results and recommendations clearly and concisely.

Senior Financial Planning Analyst – Focus on Long-Term Models

Operations

• Market analysis to identify opportunities and threats
• Negotiation of contracts and strategic partnerships
• Project management to ensure operational efficiency
• Development of new business initiatives to drive company growth
• Application of marketing knowledge to enhance the organization’s strategies

Operations Planning Specialist

• Definition and management of product roadmaps and backlogs
• Management of projects related to the development of new products
• Use of information technology knowledge to optimize processes
• Preparation of reports and presentations using Excel
• Conducting market and competitor analysis
• Performing market research to identify opportunities and threats

Product Analyst — Affirmative Action for Black Candidates

Administrative Assistant

• Provide internal and external customer support via service tickets in an efficient and courteous manner
• Perform administrative routines in an organized way
• Handle requests related to document analysis, following quality standards
• Use Microsoft Office (Word, Excel, etc.) to prepare documents and spreadsheets
• Manage and organize documents securely and confidentially
• Use management systems to record and monitor activities

• Partner Support: Serve as the primary interface between regional centers (Polos) and headquarters, addressing inquiries and facilitating issue resolution.
• Document Management: Prepare and verify documentation required for the operation and compliance of the units.
• System Data Management: Maintain and update records in internal systems, ensuring the integrity of the network's information.
• Liaison with Internal Departments: Coordinate with Academic, Legal, and Finance teams to expedite processes affecting regional centers.
• Administrative Support: Assist with new accreditations and with updating units' compliance status.

Junior Administrative Analyst – Regulation

• Execução de Auditorias: Realizar verificações remotas (vídeo/documentos) e visitas técnicas presenciais para validar infraestrutura, acessibilidade (NBR 9050) e sinalização.
• Validação de Polos EAD: Conferir se os parceiros cumprem as exigências contratuais e do MEC (laboratórios, bibliotecas, metragem e acessibilidade).
• Gestão de Evidências: Coletar e organizar fotos, prints e documentos que comprovem a realidade das unidades auditadas.
• Controle de Cronograma: Gerir sua própria carteira de unidades, garantindo que todas sejam auditadas dentro do prazo (ciclo semestral/anual).
• Follow-up de Planos de Ação: Reportar desvios e acompanhar os gestores locais para garantir que os problemas sejam corrigidos dentro do prazo.
• Suporte Educativo: Orientar diretores e parceiros sobre as normas, atuando de forma preventiva para evitar inconformidades.

Analista Administrativo Junior – Auditoria, Infraestrutura

• Provide clear and objective customer service, aiming to resolve issues and manage complaints;
• Use CRM systems to log and track customer interactions;
• Handle conflicts and negotiations with empathy and proactivity;
• Work collaboratively in a team, maintaining organization and adaptability to company processes;
• Use Microsoft Office suite to prepare reports and internal communications;
• Apply sales techniques and process management practices to improve customer service;
• Maintain clear verbal and written communication in all activities performed.

Junior Customer Service Analyst

• Realizar o atendimento de chamados via plataforma dos alunos e das unidades internas;
• Auxiliar na resolução de problemas e demandas dos alunos;
• Trabalhar em equipe para alcançar os objetivos da empresa;
• Manter a comunicação oral e escrita clara e objetiva.
• Zelar pela qualidade do atendimento prestado ao cliente.

Assistente Administrativo – Backoffice

Communications

• Gestão da Comunicação Interna: Desenvolver e implementar estratégias de comunicação interna para engajar líderes e colaboradores.
• Construção de Planejamento Estratégico: Construir e executar o planejamento estratégico da área de comunicação interna.
• Gestão de Demandas: Organizar e priorizar demandas da equipe, garantindo a entrega de resultados em frentes concomitantemente, mesmo sob pressão e no curto prazo.
• Gestão de Equipe: Liderar uma equipe de 7 pessoas, incluindo redatores, designers e analistas. A estrutura é 100% interna.
• Criação de Materiais: Direcionar e conduzir o time criativo a fim de desenvolver materiais gráficos e digitais, sem o auxílio de agências externas.
• Relacionamento Interpessoal: Manter excelente relacionamento com pares, áreas interfaces e alta liderança (CEO, VPs), além de outras áreas da empresa. Necessário ter experiências anteriores com interface com alta liderança.
• Inovação e Criatividade: Utilizar a criatividade para maximizar recursos e alcançar resultados excepcionais.
• Engajamento de Colaboradores: Desenvolver estratégias de comunicação que visem o engajamento dos 26 mil colaboradores considerando diferentes personas dentro da empresa.
• Eventos e Rituais: Organizar e conduzir eventos internos considerando públicos presencial e online. Necessário ter experiência na condução e construção de eventos e rituais: construir narrativa, pauta e roteiro do evento conectando com a estratégia e cultura da empresa.
• Visão data driven: Necessário experiência anterior com utilização de dados, a fim de avaliar a eficácia das estratégias adotadas e tomada de decisão de comunicação.

Gerente de Comunicação Interna

• Provide clear and concise customer service, focusing on problem resolution and complaint management;
• Use CRM systems to record and track customer interactions;
• Handle conflicts and negotiations with empathy and proactivity;
• Work collaboratively in a team, maintaining organization and adaptability to company processes;
• Use Microsoft Office to prepare reports and internal communications;
• Apply sales techniques and process management to improve customer service;
• Maintain verbal and written fluency in all tasks performed.

Junior Customer Service Analyst – Ombudsman

• Support the development and maintenance of systems focused on student management.
• Assist in gathering requirements from business areas, translating needs into simple technical specifications.
• Execute tests and validations to ensure the quality of solutions implemented by the team.
• Perform SQL queries and data extractions to support decision-making.
• Build and update operational reports and dashboards in Excel and Power BI.
• Identify inconsistencies in databases and suggest procedural adjustments.
• Document technical processes and system workflows for the area.

Junior Student Management Analyst

• Realizar rotinas administrativas, como análise de documentos, atendimento em sistema
• Utilizar o Pacote Office
• Realizar análise crítica de conteúdo
• Manter comunicação clara e objetiva com os demais membros da equipe e atendimentos
• Trabalhar em equipe para atingir os objetivos da empresa
• Manter-se organizado para garantir a eficiência nas atividades realizadas
• Demonstrar proatividade para identificar possíveis problemas
• Adaptar-se às mudanças e novas demandas que possam surgir no decorrer do trabalho

Assistente Administrativo

• Perform administrative tasks such as file organization and telephone reception
• Use Microsoft Office and management systems to carry out daily tasks
• Demonstrate effective communication when attending to clients and colleagues
• Work as part of a team to achieve department goals
• Be proactive in problem-solving and in pursuing improvements
• Maintain an organized workspace and orderly records of activities
• Demonstrate resilience when facing daily challenges and pressure