Cogeco Connexion

Network Engineer

• Perform independent circuit turn-ups using established procedures.
• Troubleshoot common IP Core issues without assistance.
• Configure and validate routers, switches, firewalls following existing guides.
• Execute standard network change activities.
• Update network drawings and documentation after changes.
• Coordinate with field staff during remote hands activities and oversee their work where necessary.
• Validate alarms, link states and service health conditions, escalate appropriately.
• Provide clear and complete updates in maintenance windows, outage calls and vendor escalations.
• Document troubleshooting steps, findings and final resolutions in tickets and after action reports.
• Coordinate with Optical Transport and Access teams for uplink handoffs and service turn-up dependencies.
• Communicate expectations and instructions clearly to field techs during remote tasks.
• Produce accurate, timely handoff notes during emergency work and/or outages.
• Own assigned work from start to finish, including planning, coordination, execution and follow-up.
• Provide informal guidance to Associates when needed.
• Demonstrate consistent adherence to change control and quality standards.
• Participate in technical discussions, sharing observations or recommendations as appropriate.
• Identify documentation gaps or outdated drawings and recommend updates.
• Suggest improvements to SOPs, templates or workflows based on repeated issues.
• Approach low-to-medium complexity problems with structured troubleshooting methods.
• Contribute ideas for improving network efficiency or build consistency.
• Perform high accuracy physical and logical work with minimal rework required.
• Maintain clean and accurate documentation for tasks, including appropriate metrics and measurements.
• Follow all standards, templates and naming conventions consistently.
• Validate work completed by field resources when performing remote oversight.
• Participate in periodic QC checks of sites, racks, cabling and documentation.

Network Engineer II

Account Executive

• Conducts outstanding in-home sales presentations to new customers through door-to-door solicitation.
• Meets/exceeds sales quota on a daily/weekly basis.
• Participates in local marketing events when needed.
• Builds and maintains a thorough understanding of all of Breezeline's products and services.
• Delivers unparalleled customer service.
• Monitors competition by gathering current market information on pricing and products.
• Assists in local sales & marketing initiatives and programs.
• Place orders using a mobile device such as an iPad.
• Attends sales meetings and actively participates.

Network Engineer II

Direct Sales Representative