Cogeco Connexion

Marketing

• Define the U.S. commercial growth strategy and build a scalable growth engine
• Evolve our ambitious subscriber growth, revenue targets, optimize CAC/LTV, scale growth channel and prioritize investment
• Experiment and unlock new acquisition levers (digital, partnerships, referrals, community IRL, emails, content, social media, affiliate)
• Strengthen & orchestrate Go-to-market strategies internally and with agencies
• Champion customer satisfaction as a growth driver: Optimize customer journey to improve conversion rate, onboarding and eliminate friction points
• Define the north-star digital experience from discovery to support
• Strengthen welo’s value proposition and differentiation continuously
• Oversee the creation of a distinctive brand narrative, positioning, consistency across touchpoints, and build brand awareness
• Lead a social-first marketing approach: oversee the development of content strategies & Leverage creators, communities, partnerships and emerging platforms
• Build referral and advocacy programs that scale organically
• Leverage the power of Public Relations and be our Spokesperson in the US for welo
• Act as a growth locomotive across the organization and influence welo priorities with shared services
• Lead and develop a multidisciplinary squad of ~8 experts
• Build a high-performance, ownership-driven, experimentation and growth mindset culture
• Own marketing investment allocation and ROI
• Establish clear KPIs, dashboards

Director of Commercial Strategy – Marketing

Product Manager

• Define the Future Roadmap: Own and articulate the long-term strategic roadmap for Cogeco’s video and content product portfolio.
• Integrated Go-to-Market Strategy: Develop and champion a comprehensive 360-degree marketing strategy for the video portfolio.
• Product Simplification & Harmonization: Drive the strategy to simplify product delivery processes and harmonize video offerings.
• Business Outcome Ownership: Define and track success metrics for the video product line.
• Market Intelligence: Conduct continuous research on emerging video technologies to ensure competitive positioning.
• End-to-End Lifecycle Leadership: Lead the prioritization and management of the product backlog.
• Delivery Optimization: Partner with Engineering and Operations to streamline delivery of video services.
• Feature Definition: Translate high-level business requirements into detailed user stories.
• Content Partnership Strategy: Assess partnership opportunities to foster business growth.
• Cross-Functional Execution: Collaborate closely with Marketing, Sales, Video Operations, and Procurement.

Product Owner, Video Product Lifecycle Management

QA Engineer

• Implement and refine testing workflows tailored for AI powered solutions where outputs are probabilistic rather than deterministic.
• Build guardrails to identify model drift, prompt regression, hallucination risks, and safety violations before they hit production.
• Own the creation, maintenance, and scaling of high-quality golden datasets used as the source of truth for benchmarking model changes.
• Champion programmatic evaluation tools such as Promptfoo, DeepEval, or Ragas to automate the assessment of prompt variants and model performance.
• Partner closely with the Chapter Lead, QA to translate high-level AI QA frameworks into actionable, daily tasks for technical teams.
• Provide real-time feedback to the Chapter Lead on how the strategy is performing in the trenches, recommending practical pivots based on real-world results.
• Collaborate with DevOps specialists to inject AI evaluation metrics directly into modern CI/CD pipelines, ensuring automated gates handle fluid AI responses.
• Validate data pipelines feeding our models, ensuring that data integrity is maintained from ingestion to inference.

QA Test Automation Specialist

Analyst

• Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM responsibility.
• Critically evaluate schedules during creation and upon completion in all metrics for multiple lines of business - Forecast Variances, Service Level targets, AHT target variances, Staffing requirements, etc.
• Identifies course of action or proposes solutions with supporting metrics relating to staffing deviations (Next day Extended Hours/Full day VTO, Schedule Adjustments etc.)
• Collaborates with Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level.
• Completes weekly OTL- Workday interface to ensure all agents under the WFM responsibility have timecards submitted.
• Responsible for all Aspect and/or Evolia updates impacting future schedules which includes scheduling coaching, team meetings, training and shift trades.
• Responsible for vacation selection and vacation changes for agents.
• Work in partnership with the Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM responsibility.
• Attend all applicable Scheduling and forecasting meetings and take action items as required from these meetings.
• Support the management team with implementation of new initiatives and projects from a real time perspective.
• Analyze staffing and routing changes based on observations with the ability to make recommendations to your immediate supervisor, in a professional and positive manner.
• Manage and respond to all email received in the inbox in a timely and professional manner.
• Use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
• Constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

Workforce Management Analyst

Data Scientist

• Develop predictive modeling and machine learning solutions to complex business problems creating value for the business.
• Transform data into insights that help to improve the value of the business.
• Execute exploratory data analysis, data preprocessing, model development, model deployment and monitoring.
• Utilize machine learning techniques to improve customer segmentation, churn prediction, and personalized marketing efforts.
• Plan and execute analytical experiments to help solve business problems.
• Propose solutions and strategies to business challenges.
• Continuously refine and improve models based on feedback and changing business needs.
• Leverage advanced analytics techniques to develop deep knowledge of the customer experience, use data and analytics to optimize marketing campaigns, and develop strategies through insights to attract new customers and retain existing ones.
• Collaborate with business partners to develop novel ways to meet objectives utilizing cutting edge techniques and tools.
• Effectively communicate the analytics approach and data science lifecycle with leadership and business partners.
• Advocate and educate on the value of data driven decision making focusing on the “how and why” of solving problems.
• Lead analytic approaches, integrating work into applications and tools with data engineers, business leads, analysts and developers.
• Create repeatable, interpretable, dynamic and scalable models that are seamlessly incorporated into analytic data products.
• Engineer features by using your business acumen to find new ways to combine disparate internal and external data sources.
• Build and deploy agentic AI solutions that leverage autonomous reasoning and tool-calling to automate end-to-end workflows and improve decision-making efficiency.
• Share your passion for Data Science with broader enterprise community; identify and develop long-term processes, frameworks, tools, methods and standards.
• Collaborate, coach, and learn with a growing team of experienced Data Scientists.

Engineer

• Responsible for rapidly and reliably designing and activating commercial customer services across network access technologies including dedicated fiber and PON environments.
• Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned within company guidelines and expectations.
• Support System Field Operations to ensure all Circuit Activation solutions are operating consistently within company specification.
• Collaborate on the development of the technical solution that is to be implemented in the field deployments.
• Actively and consistently support all efforts to enhance the customer service and experience.
• Develop and Co-ordinate with system field staff all dedicated fiber operations and changes of Headend and Network Interface Device (NID) hardware to ensure unparalleled customer service and experience.
• Liaise with other Network Engineers, Architects, Managers, NOC, Tech Support to deliver end-to-end customer solutions.
• Provide engineering support and direction for new or existing technologies and current operational initiatives.
• Support existing and new infrastructure tools and systems such as Viavi Fusion, OcularIP, ServiceNow
• Possess the capacity to manage priorities effectively while meeting daily objectives and advancing long-term projects.
• Maintain and grow the teams involvement in scripting and automation initiatives such as Zero Touch Provisioning (ZTP)
• Evaluates and consults with senior management regarding dedicated fiber commercial solutions & services to ensure an excellent customer experience.
• Initiate quality control to ensure consistent operational parameters for optimizing all dedicated fibre associated equipment to ensure guaranteed customer speeds are delivered 24X7 and there is sufficient data bandwidth delivery at the input to the edge networks that does not exceed maximum agreed parameters.
• Instill a sense of ownership with focus on quality, collaboration, and delivery which constantly demonstrating improvements in self, team, and tools.
• Support capital budget process for the dedicated fibr services and solutions, execute approved budget plan.
• Plan and implement all necessary maintenance window activities and inform required departments.
• Manage and meet with vendors to evaluate/test new equipment and leverage relationships to support and deliver solutions as needed.
• Performs other duties as requested.

Network Engineer

Producer

• Lead the complete production cycle for local programming, ensuring alignment with company KPIs and regulatory standards
• Serve as a key brand ambassador, managing community relationships
• Train and lead a diverse crew of volunteers and community partners to produce high-quality, local content
• Lead all phases of production including Pre-Production, Production, and Post-Production
• Recruit, orient, and coach volunteer crews, co-op students, and interns
• Serve as the primary contact for community stakeholders and partners
• Manage the local "YourTV" website and social media presence
• Operate as a “competent person” regarding health and safety legislation
• Ensure consistent application of company branding and logos

Recruitment

• Lead recruitment strategy and delivery across Canada and the U.S.
• Manage a high-performing team and drive operational excellence
• Develop a multi-year TA roadmap focusing on AI integration
• Oversee full-cycle recruitment and drive proactive sourcing strategies
• Support employer branding and build partnerships with hiring managers

Talent Acquisition Manager

Scrum Master

• Hands-on Coach to influence change to increase the flow of valuable outcomes through Squads;
• Partner with Product Owners and Crew leadership to enable the adoption of Agile practices, methods and mindset and assist in continuously improving ways of working to deliver value;
• Guide Squads in applying Lean principles to identify and eliminate waste, enhance value delivery, and improve overall efficiency.
• Coach Squads, leaders, and stakeholders on Agile values, principles, and practices with an emphasis on requirements quality;
• Influence leadership at all levels and other stakeholders to drive the culture change required to embed agility;
• Establish and track key Agile metrics to measure.

Agile Coach

Architect

• Document and maintain comprehensive solution-level views that illustrate how current business capabilities and functional requirements are effectively supported through the integration of people, optimized processes, and strategic technology assets.
• Provide expert advisory and guidance to business units and key stakeholders regarding emerging and existing technology capabilities, ensuring all business requirements are accurately mapped in strict alignment with the End-to-End Enterprise Architecture Strategy.
• Establish and define strategic technical targets for core business capabilities and functionality, fostering an environment of reliability and agility within the organizational framework.
• Actively participate in the architectural design and creation of multi-year technical roadmaps intended to achieve the defined strategic technical targets.
• Collaborate closely with business stakeholders and analysts to understand, influence, and translate critical business requirements into robust, scalable solution designs.
• Contribute deep technical expertise to product evaluations, lead integration specification reviews, and facilitate informed solution selection processes.
• Work synergistically with business systems analysts and a diverse group of architects—including security, technical, network, and data specialists—to develop project solutions that adhere to the Enterprise Wide Strategic Technical Vision.
• Conduct rigorous project reviews to ensure compliance with established architecture standards, long-term roadmaps, approved patterns, and governance guidelines prior to final solution approval.
• Maintain a continuous research focus on industry trends and vendor developments, leveraging recent technological achievements to identify and enable new business opportunities.
• Uphold individual and collective safety standards by taking all necessary measures to ensure personal health and safety, as well as that of co-workers and the general public, while strictly adhering to all Company Health & Safety policies and instructions.
• Demonstrate constant attentiveness and responsiveness to the needs of both internal and external customers to support Cogeco's commitment to excellence, ensuring that technical solutions professionally and timely resolve issues while meeting customer expectations.

Architect, Business Solution

Data Engineer

• Reporting to the Lead Data Engineering, the Data Engineering Specialist is responsible for designing, developing, and maintaining data integration and transformation processes in our cloud-based data platform.
• Develop and orchestrate data pipelines for ingestion from various sources (e.g. MySQL, Oracle, PostgreSQL, flat files…etc.) into a cloud-based environment and move data around multiple systems based on the business needs and requirements.
• Collaborate with Data Analysts and Data Architects on defining data models, requirements, and architecture for optimal performance in databases (e.g. BigQuery or other cloud-based relational databases).
• Ensure robust ETL/ELT processes that support scalability, reliability, and efficient data access.
• Implement and maintain data governance frameworks and standards, focusing on data classification, lineage, and documentation.
• Utilize Collibra or similar platforms to manage data catalogs, business glossaries, and data policies.
• Work closely with stakeholders to uphold best practices for data security, compliance, and privacy.
• Identify, design, and implement process enhancements for data delivery, ensuring scalability and cost-effectiveness.
• Automate manual tasks using scripting languages (e.g., Bash, Python) and Enterprise scheduling/orchestration tools like Airflow.
• Conduct root cause analysis to troubleshoot data issues and implement solutions that enhance data reliability.
• Partner with cross-functional teams (IT, Analytics, Data Science, etc.) to gather data requirements and improve data-driven decision-making.
• Provide subject matter expertise on cloud data services, data classification standards, and governance tools.
• Monitor and communicate platform performance, proactively recommending optimizations to align with organizational goals.