Supply chain coordination – Partner with Supply Planning, Logistics, and Distribution teams to align supply availability with order demand and support timely, reliable delivery to customers.
Order management – Support the end‑to‑end order‑to‑delivery process from order receipt through shipment and confirmation. Review purchase orders and create sales orders in the ERP system, helping ensure accuracy of quantities, pricing, lot assignment, and delivery requirements. Coordinate inventory allocation based on production lead times, inventory availability, and shelf life so customer needs are met.
Order fulfillment – In collaboration with Supply Planning, Program Management, Quality, and Logistics, help establish order ship dates, monitor order status, and proactively surface and resolve issues related to inventory shortages, delays, or changes.
Stakeholder communication – Serve as a primary order‑management point of contact for internal partners (Supply Chain, Accounting, Program Management). Clearly and proactively communicate order status, delivery timelines, and exceptions, and assist with customer or partner inquiries related to orders and fulfillment.
Compliance and quality – Help ensure order‑management activities comply with regulatory requirements and internal quality systems. Maintain accurate documentation and support deviations, investigations, CAPAs, and audits related to order fulfillment.
Continuous improvement – Contribute to system enhancements, process improvements, and SOP development for order‑management activities, with a focus on building sustainable, user‑friendly workflows.
Analytics and reporting – Generate and analyze reports related to order fulfillment, backorders, service levels, and demand trends. Enhance inventory and order‑management reporting used cross‑functionally to communicate order progression through completion.
KPIs and performance insights – Help develop, monitor, and share key performance indicators that provide visibility into order‑processing reliability and efficiency while maintaining quality standards.
Systems and data management – Maintain accurate order data in ERP and related order‑management tools and systems (e.g., SAP, NetSuite), and partner with cross‑functional teams to keep data and processes aligned.

Requirements

Bachelor’s degree in Supply Chain Management, Engineering, Business, or related life sciences field
5+ years of experience in order management or supply chain management roles in biotechnology or pharmaceutical manufacturing environment
Proficiency with ERP/MRP systems (SAP, Oracle) and advanced planning tools
Ability to recognize deviation from accepted practices and develop solutions to non-routine problems
Proven experience using data-driven insights to drive process improvement
Ability to be onsite, in Redwood City, CA 3 days a week
Experience working in GMP, GDP, ISO 9001 regulations and quality systems (additional experience)
High attention to detail and strong organizational skills (additional experience)
Excellent communication and interpersonal skills (additional experience)
Demonstrated adaptability and resilience in changing business environments (additional experience)
Aptitude to work on duties that range from routine to non-routine in nature where independent action and initiative are required to resolve problems and develop solutions (additional experience)
APICS certification (additional experience)

Benefits

Medical, Dental and Vision Insurance
Basic Life, AD&D, Short- and Long-Term Disability Insurance
401k with Company Match up to 4%
Company Equity
Generous Paid Time Off including 18 Company Holidays (with a summer and winter shutdown), Vacation, and Wellness Time
Annual Lifestyle Account for reimbursement of fitness programs, equipment and more
Employee Stock Purchase Program (ESPP)
Flexible Spending Accounts (Commuter/Parking, Dependent Care & Healthcare)
Student Debt Program (Company Contribution to Loans)
Mental Health Wellness Program
Subsidized onsite lunch program
Onsite Gym Facilities
Paid Parental Leave
And More!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementsupply chain managementdata analysisprocess improvementinventory managementregulatory compliancedocumentationKPI developmentproblem solvingreport generation

Soft Skills

communicationinterpersonal skillsorganizational skillsattention to detailadaptabilityresilienceinitiativecollaborationstakeholder managementproactive problem solving

Certifications

Bachelor's degree in Supply Chain ManagementAPICS certification