CodeRabbit

Technical Support Engineer

CodeRabbit

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Massachusetts • United States

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Salary

💰 $115,000 - $190,000 per year

About the role

  • Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
  • Educate customers on the best product usage, ensuring they maximize the value out of it
  • Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption
  • Support the customer success and sales teams on sales, retention, and expansion motions
  • Work with our developers to identify defects and opportunities for product improvement
  • Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
  • Provide an analysis of our existing customer base to avoid and minimize risks in the install base
  • Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage
  • Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
  • Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

Requirements

  • At least 2 years of experience in technical support, software engineering, or another customer-facing, technical role
  • Excellent communication skills: business fluency in spoken and written English
  • Customer Obsession: a passion to deliver a high-quality customer experience
  • Experience with modern ticketing and customer support systems
  • Excellent problem-solving skills with the ability to debug complex technical issues
Benefits
  • Competitive salary, equity, and benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsoftware engineeringdebuggingproblem-solvingproduct testingcustomer analysisfeature developmentknowledge base developmentdeployment scalingauto-support infrastructure
Soft Skills
communication skillscustomer obsessioncustomer experiencecontinuous improvementcollaborationinspirationeducationtroubleshootingadaptabilityteam support