Code Metal

IT Operations Manager

Code Metal

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud Platform

About the role

  • Own and scale the IT function: manage devices, support employees, maintain on-prem equipment, and build internal cloud infrastructure that powers the business.
  • Lead IT operations: endpoint management, device lifecycle, and vendor management.
  • Be hands-on with support: onboarding, troubleshooting, tickets, and escalations.
  • Manage on-prem hardware, office networking, and SaaS tooling.
  • Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations).
  • Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management.
  • Improve reliability and efficiency of internal systems, focusing on employee productivity.
  • Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness.
  • Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking).
  • Document IT workflows and continuously improve processes for scale.
  • Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks.
  • Anticipate future needs: prepare for IT team growth, design scalable processes, and mentor/manage IT staff in the future.

Requirements

  • 6+ years in IT or infrastructure roles, with at least 2 years of ownership or leadership experience.
  • Strong hands-on experience with device management, networking, and internal cloud systems (AWS/GCP/Azure for IAM, automation, SaaS integrations).
  • Proven success implementing IT processes and internal tooling in a growing organization.
  • Excellent communication skills — able to set direction, influence stakeholders, and work cross-functionally.
  • Comfortable being hands-on today while preparing to take on a more strategic leadership role as we scale.
  • Familiarity with regulated, compliance-driven environments (e.g., CMMC, SOC 2, ISO 27001, NIST) and experience supporting compliance initiatives is a plus.
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