Code Metal

Operations

• Own and scale the IT function: manage devices, support employees, maintain on-prem equipment, and build internal cloud infrastructure that powers the business.
• Lead IT operations: endpoint management, device lifecycle, and vendor management.
• Be hands-on with support: onboarding, troubleshooting, tickets, and escalations.
• Manage on-prem hardware, office networking, and SaaS tooling.
• Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations).
• Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management.
• Improve reliability and efficiency of internal systems, focusing on employee productivity.
• Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness.
• Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking).
• Document IT workflows and continuously improve processes for scale.
• Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks.
• Anticipate future needs: prepare for IT team growth, design scalable processes, and mentor/manage IT staff in the future.

IT Operations Manager