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IT Support Engineer
Code MetalIT Support Engineer providing internal technical support at Code Metal. Supporting day-to-day IT operations and employee onboarding processes for hybrid work environment.
Tech Stack
Tools & technologiesLinuxMacOSPython
About the role
Key responsibilities & impact- Support employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflows.
- Provision, configure, and maintain laptops, desktops, peripherals, and core business software.
- Assist with identity and access management tasks, including user permissions, MFA setup, and account troubleshooting.
- Provide day-to-day IT support for hardware, software, networking, and user configuration issues.
- Maintain device inventory, asset lifecycle records, and endpoint compliance processes.
- Partner with the IT Operations Manager to improve internal IT workflows, documentation, and support procedures.
- Assist with administration of collaboration, productivity, and endpoint management systems.
- Support company-wide IT initiatives, rollouts, and process improvements as needed.
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 3+ years of experience in IT support, help desk, or internal IT operations roles.
- Experience supporting employee onboarding, device provisioning, and user account administration.
- Ability to write and maintain scripts (PowerShell, Bash, Python, etc) to automate tasks.
- Familiarity with endpoint management, identity providers, and common SaaS business systems.
- Strong troubleshooting skills across operating systems, hardware, software, and access issues.
- Experience documenting support processes and maintaining IT asset or ticketing systems.
- Strong communication and customer service skills, with the ability to support both technical and non-technical users.
- Experience supporting hybrid or remote-first organizations.
- Familiarity with MDM, SSO, MFA, and endpoint compliance tooling.
- Experience supporting macOS, Windows, and Linux environments.
- Exposure to security-minded IT practices such as least privilege access and device hardening.
- Experience assisting with internal IT audits, asset controls, or policy rollouts.
Benefits
Comp & perks- Pay depends on experience, but we strive to be at the upper end of the salary range
- Health care plan with 100% premium coverage, including medical, dental, and vision.
- 401k with 5% matching.
- Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays).
- Flexible hybrid or remote work arrangement.
- Relocation assistance for qualifying employees.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PowerShellBashPythonendpoint managementidentity managementdevice provisioningtroubleshootingIT asset managementticketing systemsSaaS
Soft Skills
communicationcustomer servicetroubleshootingdocumentationcollaborationprocess improvementsupport for technical userssupport for non-technical usersorganizational skillsadaptability