Senior Project Manager
Authorium (formerly City Innovate)
Senior Director, Program Delivery
Code for America
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $154,891 - $189,613 per year
Job Level
Senior
About the role
- Own accountability for the successful delivery of the full Safety Net portfolio, ensuring projects meet timelines, budgets, and impact goals
- Collaborate with the Partnerships team to ensure project scopes are realistic, aligned with Code for America’s delivery standards and impact goals, and incorporate input from delivery staff
- Define and drive best-in-class delivery standards across all projects, including project management, risk mitigation & compliance management, partner engagement, budget and commercial awareness, documentation & knowledge sharing, and continuous improvement & learning
- Embed delivery practices across the team by rolling out training, templates, how-to guides, and governance mechanisms and reinforce adoption through change management, coaching, and feedback loops
- Ensure financial stewardship of the portfolio by partnering with Finance, Revenue, and Development teams to align budgets with funding streams, track spend, and proactively anticipate risks and take advantage of opportunities
- Develop consistent practices, tools, and training that raise the standard of program delivery across the department
- Partner with the Program, Revenue, and Development teams to shape and sustain funding and partnership opportunities and join cultivation conversations as the accountable delivery voice
- Build trust with select funders/government leaders as needed to unblock or reinforce delivery
- Directly manage programs staff (Directors & Associate Program Directors), set clear expectations and support their growth as program & delivery leaders
- Serve as an escalation point and thought partner on complex delivery and partnership challenges
- Establish practices so every project has a clear vision holder, drive continuous improvement across the portfolio, and surface insights from government partners to inform organizational strategy
- Collaborate with the Executive Director of Safety Net Strategy to ensure day-to-day execution is aligned with strategic goals
- Partner with the Partnerships team to ensure smooth handoffs and shared accountability across the lifecycle of an engagement
- Partner with discipline leaders and the Director of Resource Management to coordinate cross-disciplinary staffing aligned with Safety Net priorities
- Ensure projects are staffed with the right skills and seniority to succeed and collaborate to develop a taxonomy of project types and staffing ratios
- Report to the Chief Operating Officer and travel no more than 15% of the time
Requirements
- 12+ years of experience leading complex, multi-disciplinary projects or programs, with accountability for on-time, on-budget, and outcomes-focused delivery
- Deep expertise in SNAP and/or Medicaid policy and delivery
- Proven track record working at the intersection of government and technology, ideally within civic tech, human-centered design, or public sector service delivery
- Skilled at aligning execution with organizational strategy, working closely with peers in strategy, product, design, engineering, and revenue/partnerships
- Ability to understand and manage project budgets, align with funding streams, and anticipate risks
- Exceptional facilitation, written, and verbal communication skills; able to synthesize complexity and influence across senior leadership and external partners
- Experienced manager, with a track record of coaching and developing senior program leaders
- Skilled at building trusted relationships with government leaders and funders, and cross-functional collaborators
- Experience working with multi-disciplinary teams where designers, policy experts, researchers, and technologists collaborate with government partners
- Experience leading teams through change, building buy-in for new processes, and ensuring adoption
- Proven track record of designing and implementing systems that strengthen delivery practices across an organization
- Familiarity with delivery and resource management tools (e.g., Asana, Airtable, Jira) and comfort adopting or embedding new systems to improve delivery consistency
- Willingness to travel up to 15% of the time
- Must reside full-time within the United States
Benefits
- Values: Leadership and teammates who share a strong work ethic and values, and who respect and care for one another
- A collaborative, cross-functional, hardworking, and joyful environment
- Laptop provided
- $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy
- Cell phone and/or internet reimbursement of $50 per month
- $1000 annual (per calendar year) stipend towards professional development; prorated at time of hire
- Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000
- Employees under 3 years are eligible for a 100% employer match of up to 3% of employee contribution
- Employees with 3+ years are eligible for an additional 50% employer contribution over 3%, to a maximum of 5%
- Full benefits package with options up to 100% coverage toward select medical, dental, and vision plans
- Employer contributes up to 80% of the cost towards dependent and family coverage
- Code for America employees may work remotely across the US
- Code for America employees main residence must be within the US
- Full-time employees work 40 hours per week, Monday - Friday
- Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours
- Open personal time off, a minimum of 16 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
- Paid sick time; up to 96 hours annually
- Competitive paid parental and family leave
- 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk mitigationcompliance managementbudget managementprogram deliverychange managementcoachingsystems designhuman-centered designmulti-disciplinary project leadership
Soft skills
facilitationwritten communicationverbal communicationrelationship buildinginfluencingteam leadershipstrategic alignmentcollaborationcoaching and developmentcontinuous improvement
