Code for America

Designer

• Design Process: Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor.
• Design Process: Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio.
• Design Process: Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service.
• Design Process: Highlight potential gaps and areas of opportunity for improvement across the whole service, including client, staff, or processes, focusing holistically on all channels of interaction.
• Design Process: Use common service design methods and artifacts to document proposed service interventions and clearly communicate your understanding to the team and government partners of current and proposed future state of a service, such as journey maps, service blueprints, system diagrams, and ecosystem maps.
• Design Process: Define ways in which a service intervention’s impact can be measured and how impact metrics ladder up to stakeholder goals and user needs.
• Design Process: Participate in planning and carrying out user research activities and synthesizing research findings, typically in partnership with qualitative user researchers.
• Design Process: Create and test design interventions and/or hypotheses by creating low, mid, or high-fidelity prototypes. Use these to generate useful feedback and iterate towards the best solution for people impacted.
• Partnership and Collaboration: Partner closely with individual contributors and managers from other disciplines (e.g., engineering, research, product, data science, and program) to find elegant but practical solutions to design challenges.
• Partnership and Collaboration: Design and facilitate collaborative sessions/workshops with internal and external stakeholders to gather input on design directions, identify priority user stories to focus on, and drive alignment around strategic design directions.
• Partnership and Collaboration: Develop and maintain collaborative, professional relationships with government partners, CBOs, and advisory consultants necessary to achieve successful project outcomes.
• Partnership and Collaboration: Deliver presentations to internal and external partners that capture attention and convey key messages succinctly, using storytelling techniques and visual communication to highlight client and worker experience.
• Partnership and Collaboration: Participate in project or portfolio conversations and provide your input as a service design subject matter expert to inform strategic decisions about project and product direction.
• Team Health and Mentorship: Participate in operational and best-practices initiatives within the Service Design discipline and the broader User Experience department.
• Team Health and Mentorship: Act as a mentor to support more junior design staff in their work by pairing, coaching, and raising the quality bar of outputs.
• Team Health and Mentorship: Deliver constructive critical design feedback to UX and service design peers.
• Team Health and Mentorship: Serve has a champion of Service Design across the organization, participating in teaching and learning opportunities, and evangelizing human-centered design.
• Team Health and Mentorship: Contribute to the organization's credibility and thought leadership in design.

Staff Service Designer

Solutions Engineer

• Build and maintain relationships and develop technical champions within government and partner organizations.
• Assist in project planning and drafting statements of work and technical requirements
• Work closely with cross-functional government partners to clarify problems and understand system constraints, and offer feasible and high-value technical solutions that consider the needs of all stakeholders.
• Assist in documenting and communicating technical best practices and in the framing of government RFPs.
• Collaborate with government partners and provide written resources to communicate complex technical concepts.
• Provide technical perspectives and expertise in service of improved government services for government agencies, organizational stakeholders, and other key audiences.
• Estimate project scope and rough project plans for government initiatives.
• Contribute technical analysis to assessments of prospective new state engagements, including landscape research and partner capacity findings, in support of team and leadership decision-making.
• Implement proof-of-concept applications, software installations, and custom development projects.
• Lead light technical implementations and low / no-code software solutions.
• Develop and implement training plans and documents to empower government agencies to improve and modernize the delivery of government services.
• Other duties as assigned

Staff Solutions Engineer

Artificial Intelligence

• Own the full lifecycle of Code for America's AI Acceptable Use Policy: drafting foundational policy from the ground up, socializing it across the organization, driving adoption, and revising it on an ongoing basis as tools, risks, and best practices evolve
• Advise on the employee-facing implications of AI tool deployment, including acceptable use boundaries, monitoring practices, and policy provisions that intersect with employment law and workforce relations — working in close coordination with People Operations and Legal.
• Write governance frameworks and policy documents in accessible, plain-language formats — ensuring that staff at all levels and across all disciplines can understand and act on guidance, not just compliance and IT teams
• Serve as an internal consultant to teams in the early stages of exploring, piloting, or refining AI-assisted workflows — guiding experimentation with a "yes, and here's how to do it safely" orientation
• Document and share learnings from team-level pilots to build organizational knowledge and surface replicable patterns
• Act as a liaison between IT/security and non-technical program and operations teams, translating between contexts and representing staff needs when governance or tooling decisions are being made
• Partner with People Operations and Legal on the development and ongoing review of AI-related employment policies, including policies that govern employee conduct, monitoring, and use of AI tools in the workplace — ensuring governance frameworks are informed by and aligned to employee relations considerations.
• Lead change management for AI-related transitions — helping staff understand not just what is changing, but why, and what it means for their work
• Partner closely with Security Engineering to ensure AI governance and enablement work is integrated with the organization's broader security posture
• Collaborate with compliance stakeholders and legal/People Operations as needed to assess AI tool risk, data privacy implications, and organizational policy alignment— including implications for employee relations and workforce obligations.
• Monitor the evolving AI governance and security landscape and proactively recommend policy and control updates as new tools, risks, or regulations emerge
• Maintain the vendor inventory, conduct lightweight third-party security reviews on new tools, and escalate higher-risk reviews to the Security Engineering team
• Coordinate security awareness programming, including staff training and onboarding modules
• Design, launch, and continuously improve a suite of AI enablement resources: training sessions, onboarding guides, office hours, self-serve resource hubs, and practical playbooks
• Facilitate workshops and learning sessions for staff across all levels and disciplines, explaining technical concepts in accessible, jargon-free ways
• Build and steward an internal AI Champions network — recruiting, supporting, and coordinating peer advocates across departments to drive adoption and share learnings
• Develop onboarding materials for new staff and role-specific enablement resources for teams with specialized AI use cases
• Other duties as assigned

Emerging Technology & AI Governance & Enablement Lead

DevOps Engineer

• Develop and optimize CI/CD pipelines using GitHub Actions for secure, automated deployments
• Implement, maintain, and monitor containerized applications (Docker, Kubernetes, ECS, or EKS)
• Automate cloud resource provisioning, scaling, and governance with reusable modules and policy-as-code
• Manage and monitor infrastructure for performance, reliability, and cost optimization
• Contribute to and enforce secure DevOps best practices (least privilege, secrets management, audit logging, vulnerability scanning)
• Support platform integration for AI/ML workloads, container orchestration, and environment isolation
• Actively seeks and applies emerging practices in cloud infrastructure, security, and AI/ML tooling; adapts approaches in response to shifts in compliance requirements, platform needs, or organizational priorities
• Mentors peers on DevOps best practices and contributes to team-wide standards
• Collaborate closely with engineering and security teams to ensure compliance with frameworks such as SOC 2, HIPAA, and NIST 800-53

Staff DevOps Engineer

Product Manager

• Own and set direction and strategy for a product or project.
• Lead cross-functional teams to solve complex problems and deliver user-centered products.
• Report to the Director of Product.
• Travel no more than 15% of the time.
• Work closely with PM team and others to deliver products and services that execute the program area's strategy.

Lead Product Manager

Director

• Provide strategic leadership for delivery excellence, ensuring projects consistently meet their goals and strengthen the organization's reputation.
• Empower your team to thrive as leaders and create stronger, more consistent delivery systems across the organization.
• Ensure projects are executed with discipline and vision to scale the organization's impact in critical safety net areas like SNAP and Medicaid.
• Manage the Safety Net programs team, guiding them to deliver high-impact projects that meet the needs of governments, funders, and the people served.
• Ensure projects are delivered on time, within budget, and with outcomes that strengthen the fabric of the safety net.
• Work in close partnership with the Executive Director of Safety Net Strategy to align day-to-day execution with strategic priorities.

Staff Service Designer

Staff Solutions Engineer

Emerging Technology & AI Governance & Enablement Lead

Staff DevOps Engineer

Lead Product Manager

Senior Director – Program Delivery