Code for America

Director

• Own accountability for the successful delivery of the full Safety Net portfolio, ensuring projects meet timelines, budgets, and impact goals.
• Proactively identify delivery and partnership risks, ensure clear escalation and timely resolution.
• Embed delivery practices across the team by rolling out training, templates, how-to guides, and governance mechanisms.
• Partner with the Partnerships team to ensure smooth handoffs and shared accountability across the lifecycle of an engagement.
• Surface insights from government partners to inform organizational strategy and partnership development.
• Collaborate with the Executive Director of Safety Net Strategy to ensure day-to-day execution is aligned with strategic goals and emerging shifts in the safety net ecosystem.
• Serve as a credible delivery voice with government partners when direct engagement is needed to unblock delivery or reinforce confidence.
• Engage early in the scoping process to assess feasibility, identify staffing and delivery risks, and ensure CfA commitments are grounded in what the team can actually execute.
• Collaborate with the Partnerships team to ensure project scopes are realistic, aligned with Code for America’s delivery standards and impact goals, and incorporate input from delivery staff.
• Directly manage programs staff (Directors & Associate Program Directors), setting clear expectations and supporting their growth as program & delivery leaders.
• Help team members navigate ambiguity, resolve cross-functional challenges, and strengthen decision-making skills.

Senior Director of Program Delivery

Full-stack Engineer

• Contribute to high-impact government services by supporting critical workflows, improving system reliability, and advancing automation efforts
• Code for America software engineers are involved in every stage of our products’ lifecycle, from prototyping and design, to developing features in response to user feedback, to operating technical systems at scale.
• Support organization-wide technical efforts and strengthen our software engineering teams as internal champions and subject matter experts for specific technology domains, tools, and processes.
• Report to the Senior Director of Engineering and is expected to travel no more than 10% of the time.
• Every Staff Engineer at Code for America has a specialty area for which they act as a Subject Matter Expert in contexts and conversations across the organization.
• Craft new features that help users more easily navigate government services and receive a dignified experience.
• Write automated tests and develop monitoring strategies to ensure a high level of service quality.
• Implement minimal features to maximize learning, and then harden features to scale when we know they work.
• Support Engineering’s culture of writing by producing quality documentation and learning materials for internal and external audiences.
• Be a friendly face, eager collaborator, and mentor for other software engineers in your particular area of expertise.

Staff Software Engineer

Solutions Engineer

• Work with a team of designers, researchers, engineers, product managers, and policy experts across delivery areas.
• Spend time with key government agencies to build rapport with their technical team, understand their technical needs, and develop a shared understanding of how Code for America can help them achieve their goals.
• Identify and design technical solutions to improve access to government programs.
• Lead technical advisement, implementation, migration, and integration projects for government services.
• Implement proof-of-concept applications, software installations, and custom development projects.
• Work closely with clients to understand and map out detailed technical architecture, specifications, and requirements.
• Develop and implement training plans and documents to empower government agencies to improve and modernize the delivery of government services.
• Build and maintain relationships and develop technical champions within government and partner organizations.
• Work closely with cross-functional government partners to clarify problems and understand system constraints, and offer feasible and high-value technical solutions that consider the needs of all stakeholders.
• Collaborate with government partners and provide written resources to communicate complex technical concepts.
• Assist in plans for bridging the gap between government partner needs, existing environments, and long-term product opportunities for the organization, informing how repeatable solutions are created and work is increasingly productized.
• Develop government hand-off and sustainability plans to ensure states are able to continue their work after engagement has ended.
• Evaluate the technical landscape, document technical challenges, and draft assessments and recommendations.
• Provide solutions-oriented technical perspectives and expertise in service of improved government services for government agencies, organizational stakeholders, and other key audiences.
• Document and advocate for best practices and process improvements for technical solutions in their delivery area.
• Identify and execute opportunities to make the team more effective.
• Identify repeatable solutions to difficult technical/architectural challenges.
• Bring a technical solutioning lens to cross-functional conversations.
• Other duties as assigned.

Staff Solutions Architect

Application Engineer

• Build and ship high-impact experiments (e.g., digital lockers or AI-augmented procurement tools) to expand the "impact possibilities frontier."
• Translate vague policy objectives into robust, working systems.
• Identify when to use LLMs, agentic orchestration, or RAG patterns versus simple rules engines or traditional ML models.
• Collaborate with policy and domain experts to co-design civic-sector benchmarks, translating complex regulatory requirements into automated evaluation pipelines that rigorously measure model performance.
• Identify and define new opportunity spaces by translating emerging policy, technology, and user needs into actionable technical bets.
• Architect foundational tools, including declarative task specifications and agentic data layers.
• Design infrastructure that respects public sector constraints, focusing on portability and explainability.
• Build data layers that interoperate with legacy systems (COBOL, SQL, etc.) to deliver modern value without multi-year migrations.
• Establish Code for America as a leader in responsible AI through external thought leadership, including publications, talks, and open-source contributions.
• Share demos and earned insights internally to help the organization iterate toward better standards and internal use cases of responsible AI.
• Document architectural decisions, successes, and failures to create a blueprint for responsible AI in government.
• Drive alignment across engineering, product, policy, and program teams to ensure solutions are technically sound, policy-compliant, and operationally viable.
• Partner with and mentor fellow engineers through hands-on code reviews and technical guidance, ensuring the team stays grounded in best practices for responsible AI.
• Maintain system health through rigorous, hands-on code reviews and the development of shared utilities.
• Ensure craftsmanship and system explainability for the vulnerable populations we serve.

Senior Director of Program Delivery

Staff Software Engineer

Staff Solutions Architect

Principal AI Application Engineer