Senior Director – Program Delivery

Code for America

Senior Director of Program Delivery at Code for America ensuring high-impact project delivery in safety net programs. Leading teams to tackle challenges in government and technology.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $154,891 - $189,613 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic leadership for delivery excellence, ensuring projects consistently meet their goals and strengthen the organization's reputation.
Empower your team to thrive as leaders and create stronger, more consistent delivery systems across the organization.
Ensure projects are executed with discipline and vision to scale the organization's impact in critical safety net areas like SNAP and Medicaid.
Manage the Safety Net programs team, guiding them to deliver high-impact projects that meet the needs of governments, funders, and the people served.
Ensure projects are delivered on time, within budget, and with outcomes that strengthen the fabric of the safety net.
Work in close partnership with the Executive Director of Safety Net Strategy to align day-to-day execution with strategic priorities.

Requirements

What you’ll need

8+ years of experience delivering on or leading digital services or software development teams, with accountability for on-time, on-budget, and outcomes-focused delivery.
Proven track record working at the intersection of government and technology, ideally within civic tech, human-centered design, or public sector service delivery. Experience delivering software or digital services with or for government, ideally in human services.
Skilled at aligning execution with organizational strategy, working closely with peers in strategy, product, design, engineering, and revenue/partnerships.
Ability to understand and manage project budgets, align with funding streams, and anticipate risks.
Exceptional facilitation, written, and verbal communication skills; able to synthesize complexity and influence across senior leadership and external partners.
Experienced manager, with a track record of coaching and developing senior program leaders.
Skilled at building trusted relationships with government leaders and funders, and cross-functional collaborators
Experience working with multi-disciplinary teams where designers, policy experts, researchers, product managers, engineers and other technologists collaborate with government partners.
Experience leading teams through change, building buy-in for new processes, and ensuring adoption.
A proven track record of designing and implementing systems that strengthen delivery practices across an organization. This can include building or implementing delivery playbooks and standards across multiple teams, overseeing cross-project staffing, escalation and risk mitigation systems, and implementing QA processes, documentation standards, and repeatable delivery rituals.
Familiarity with delivery and resource management tools (e.g., Asana, Airtable, Jira) and comfort adopting or embedding new systems to improve delivery consistency.
Exceptional organizational skills and attention to detail with the ability to thrive in a fast-paced, dynamic environment.

Benefits

Comp & perks

Leadership and teammates who share a strong work ethic and values, and who respect and care for one another
A collaborative, cross-functional, hardworking, and joyful environment
Laptop provided
A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy
Cell phone and/or internet reimbursement of $50 per month
$500 annual (per calendar year) stipend towards professional development; prorated at time of hire
Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000
Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth
Employees receive a 100% employer match on the first 3% of contributions.
Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%
At least one no cost health insurance option for full-time employees for employee-only coverage
A minimum of 80% of the cost of dependent coverage
Code for America employees may work remotely across the US
Code for America employees main residence must be within the US
Full-time employees work 40 hours per week, Monday - Friday
Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours
Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
Paid sick time; up to 96 hours annually
17 weeks of paid parental and family leave
3 weeks of paid sabbatical after 5 years of service

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Hard Skills & Tools

digital services deliverysoftware developmentproject managementbudget managementrisk managementhuman-centered designdelivery playbooksquality assurance processesdocumentation standardsdelivery rituals

Soft Skills

strategic leadershipteam empowermentfacilitation skillswritten communicationverbal communicationrelationship buildingcoachingchange managementorganizational skillsattention to detail