Director, Client Engagement

Code and Theory

full-time

Posted on: 4/2/2026

Location Type: Remote

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💰 $170,000 - $215,000 per year

About the role

Own the partner relationship day-to-day
Immerse yourself in the partner’s business and market
Act as the primary liaison between partner stakeholders and internal cross-functional teams
Partner with the Program Director to run the overall program
Mediate priorities with empathy and backbone
Lead account planning and account health
Translate partner objectives into actionable agency strategy
Champion award-worthy thinking and craft
Support co-sell readiness
Identify and pursue growth opportunities
Navigate escalations with clarity and urgency
Partner on commercial and financial oversight
Ensure stakeholders are aligned on timelines, dependencies, and decision points
Operate with a high-ownership mindset

Proven experience in client/partner engagement and account leadership
Strong executive communication skills
Demonstrated ability to be deeply curious and informed
Experience working with large enterprise organizations
Background in agency account management, digital transformation, martech/DXP initiatives, or related consulting/professional services work
Comfort discussing enterprise marketing technology
Strong judgment and empathy in navigating tension
Financial and commercial acumen
Demonstrated ability to lead through ambiguity and complexity
Experience supporting contract/SOW negotiations and change management

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementdigital transformationmartechDXPcontract negotiationchange management

Soft Skills

executive communicationcuriosityempathyjudgmentleadershipnavigating ambiguitynavigating complexityrelationship management